Customer Success Salary Report 2025

In this article, Mike Lee, Director of Customer Success at PublicInput, and Swati Chopra, Snr. Director of Customer Success, Support & Strategy at DocuSign, talk about why you need to optimize your onboarding process....

Ever wondered how to use customer feedback to build world-beating software and become a household name? Then you’ve come to the right place....

When people talk about customer success, the first thing that probably comes to their mind is helping customers reach their goals. But in reality, in order to get to that point, they need to understand the product from the start....

Learn more Enjoyed this video? Why not check out some related reading 👇 Your complete guide to customer successIf you want to build a...

If the turmoil and upheaval of the last two and a half years have made anything clear, it’s to expect the unexpected....

When signing up for your SaaS product, your customers are making a long-term investment. You’re hoping they’re gonna stick with your product for months, and preferably even years....

The customer success community is one of the most interactive and enthusiastic online professional communities in the world. We love it. So it’s no surprise that we want to shine a light and hear from the people at the core of this community. Introducing…CSC’s 23 in 2023!...

If I were to ask 1,000 customer success professionals the meaning of value realization for their customers, how many different answers do you think I would get? 10? 100? 1,000?...

For any Customer Success Manager, your customer's data is a treasure trove of behavioral insights. When implemented effectively, data can spearhead your CS function and set you up with the tools to proactively engage with your customer base....

Want to understand your customers better? With our Customer Success Metrics: Masters certification you can drive engagement and prevent churn. By completing this master's course, you’ll have a thorough and solid understanding of which customer success metrics to use, when, and why....

It may seem oxymoronic to see the terms ‘customer success’ and ‘books’ within the same sentence. After all, customer success is predominantly a business function that thrives in digital subscription products (SaaS)....

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Festival in New York. 😎...

At the Future of SaaS Festival in June 2022, Michael Hill, Strategic Customer Success Manager at Madison Logic, led an expert panel discussion on the importance of customer success within your organization's SaaS model....

The work of a Customer Success Manager (CSM) is not always filled with unicorns and rainbows. CSMs often find themselves in tough situations, where it seems all is lost and the customer is not going to renew their subscription....

Jenna Chau is the Head of Customer Success at Invelo. Back in October 2022, Jenna attended our Customer Success Festival in Boston, and in this case study, she discusses the key outcomes and what she found interesting....