Case studies

A ready-made outreach message designed to invite satisfied customers to share their success stories....

Our summits are designed to bring CS professionals together. Here's what OnRamp had to say about their experience at the Customer Success Summit New York 2025....

Customer success has shifted from a supportive function to a key driver of business growth and profitability. In this article, discover how GoCardless has monetized CS....

Cristy knew the Ambassador program would give her the opportunity to collaborate, learn, network, and grow as a professional. And we’re pleased as punch to report she’s not looked back since!...

What does Akash Singh of Software AG make of the CSC Ambassador program? Is it worthwhile? What are the perks? We sat down with Akash and he told us exactly what his experience has been......

“Thought-provoking. Engaging. Fantastical. Fascinating.”  No, we’re not regurgitating adjectives commonly used to describe the latest discoveries published by Forbes or the Harvard...

Our Customer Success Festival in Boston returned for 2023, and among the over one hundred guests, three of our esteemed attendees took the time to share their experiences as attendees....

Find out what our attendees had to say about their experience at Customer Success Festival in Las Vegas back in May 2023....

For many Customer Success Managers (CSM), finding a community of peers can be an absolute game-changer. Danielle Martin found just that when she joined CSC's Slack community....

After being made redundant, customer success evangelist, Cristy Rahman, came across Customer Success Collective. Recommended to her by a former colleague, she was looking for new opportunities to network and absorb as much customer success information as possible....

So, if you were on the fence about partnering with us at a Customer Success Festival and have a killer product to boot, why not find out from those who’ve been there themselves?...

Jess Osborn, VP of Global Customer Success Management at GoCardless, presented a session at Austin’s Customer Success Festival on the intersection of customer success and product, and how these two pillars of SaaS can work together to ensure sustainable growth....

In this case study, Ryan O’Connell, CCO at THRIVE, tells us what he enjoyed about the Customer Success Festival in London, and if the team at THRIVE will be attending a future CS event with us....

Jenna Chau is the Head of Customer Success at Invelo. Back in October 2022, Jenna attended our Customer Success Festival in Boston, and in this case study, she discusses the key outcomes and what she found interesting....

Meaghan Maher is the Global Head of Customer Success Strategy & Operations at Stripe, a financial infrastructure platform for businesses. Meaghan works on the strategies, tools, operations, and processes that help Stripe’s CS practitioners to be successful....