Customer Success Powerhour Bi-weekly virtual meetups

Nowadays, it's not just about possessing the “right” skills; it's about understanding the nuances of communication, change management, and personal branding....

A comprehensive guide to help businesses create authoritative reports or guides establishing thought leadership on a specific topic....

A structured tool designed to help teams capture, track, and respond to feedback from key stakeholders....

A multifaceted strategy is about creating a web of connections that not only supports but also strengthens the customer journey. Christina's tenure at LinkedIn has taught her the irreplaceable value of building robust relationships with various stakeholders....

Our Customer Success Festival in Boston returned for 2023, and among the over one hundred guests, three of our esteemed attendees took the time to share their experiences as attendees....

Onboarding is an art and a science that can make or break customer relationships. In a SaaS company, it’s the process that impacts recurring revenue. We wanted to uncover proven strategies and understand how customer success teams worldwide onboard their customers....

A strategic tool used to create detailed profiles of your ideal business customers....

Gain deeper insights into your target market and tailor your marketing efforts effectively....

A strategic tool used by product marketers to create detailed profiles of their ideal customers....

Balancing sales and customer success is crucial for any growing business seeking to drive revenue while delivering ongoing value. There isn’t anyone better suited to answer our burning questions and shed light on this critical topic than Chris Dishman, SVP of Customer Success at Totango....

Customer success practitioners – unite! We're compiling an end-of-year report to shine a light on those in the CS community who are predicted to make big waves in 2024. Know someone who fits the bill? Give them the kudos they deserve. 🎖...

Join our session to learn more about driving the customer voice through CS collaboration....

Learn more Enjoyed this video? Why not check out some related reading 👇 Customer success built on sentiment and relationshipsOur goal is not just...

Our goal is not just to ensure that customers are using our product but to help them achieve a significant, positive impact on their business. It's about guiding them from realizing immediate value to experiencing transformative impact....

Your customer success team is the beating heart of the customer experience, so building a high-performing customer success operation must be a top priority for any customer-centric organization....