Melissa McMillan

Melissa has a reputation for building customer success teams from nothing to well-oiled machines for startups. She's a big advocate for streamlining and improving workflows and processes.

Designing a customer success strategy built on sentiment and relationships

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Designing a customer success strategy built on sentiment and relationships

Our goal is not just to ensure that customers are using our product but to help them achieve a significant, positive impact on their business. It's about guiding them from realizing immediate value to experiencing transformative impact....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.