The Customer Success Salary & Landscape Survey 2026

A collection of pre-written email scripts designed to help SaaS businesses transition active freemium users into paying customers....

At Customer Success Collective, spotlighting remarkable customer success talent is one of our greatest passions. After carefully reviewing over 300 nominations, we’re delighted to announce the winners of the 2023 Customer Success Awards....

Time to first value (TTFV), a critical but too often overlooked metric, refers to how long it takes for customers to get initial value or benefit from your product....

Prompts you need to understand why a sales opportunity resulted in either a win (a new customer) or a loss (choosing a competitor or no one at all)....

A top-line plan for internal use that outlines the stages required to get your launch live....

A pre-built email framework designed to showcase the value of your product or service to potential customers....

Tired of endlessly Googling “customer success tools”? We feel your pain. But together, as a community, we can create something awesome. Let us know your ride-or-die tools for making your customer success role easier – and your customers happier....

A ready-to-use framework designed to help businesses gather feedback from customers or prospects after a won or lost deal....

A strategic tool designed to help SaaS businesses increase their Monthly Recurring Revenue (MRR)....

When it comes to discussing customer success (CS), especially in the realm of SaaS, the concepts of "high touch" and "scale" rarely coincide in the same sentence. Until now. A conversation around these two seemingly distinct topics is desperately needed....

Learn more Enjoyed this video? Why not check out some related reading 👇 A step-by-step guide to expansionUnlock the secrets to boosting customer lifetime...

A template to convincingly communicate how your product or service will benefit your customers, why they should trust you, and why they should choose you over your competitors....

Create a structured plan that helps turn your loyal customers into passionate advocates for your brand....

Find out what our attendees had to say about their experience at Customer Success Festival in Las Vegas back in May 2023....

Facilitate conversations between employees and their managers about career growth and skill enhancement....