Santosh Sahoo

Santosh has a proven track record of revenue and profitability growth year on year by building trusted relationships with CXOs/VP suite and helping them solve some of their key business challenges.

How to adopt high-touch customer success at scale

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How to adopt high-touch customer success at scale

When it comes to discussing customer success (CS), especially in the realm of SaaS, the concepts of "high touch" and "scale" rarely coincide in the same sentence. Until now. A conversation around these two seemingly distinct topics is desperately needed....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.