Grace Gupta

Grace is the Senior Copywriter and Content Lead at CSC, having been with the company since 2021. Grace thinks the en dash is the queen of punctuation and this is a hill she's willing to die on.

Posts

Reports

Customer Success Salary Survey 2023 | Take the survey

Podcasts

Developing a customer success plan | Melanie Moshi, Gatekeeper

Events

20 exclusive takeaways from Customer Success Festival | Austin

Customer segmentation

What are the best tools on the market for customer segmentation?

Certifications

Convince the boss: Customer Advocacy Framework

Podcasts

Leading customer success teams | Richard Convery, Virtuoso

Certifications

Become a catalyst for customer retention, advocacy, and loyalty.

Podcasts

Building customer success in a startup | Jenna Chau, Invelo

Reports

State of Customer Churn 2023 | Take the survey

Case studies

“We learned that customer success needs to be at the heart of revenue generation” - Ryan O’Connell, THRIVE

Onboarding

The Customer Success Onboarding Playbook: All Aboard in 7 Steps

Churn

What is the difference between cancellation and churn?

Customer feedback

Your go-to guide on how to obtain and leverage customer feedback

CS strategy

The psychology behind customer success

Podcasts