Members-only Customer experience Customer experience map template Maximize revenue growth through improving your organizations retention and monetization of existing customers with this customer experience map....
Members-only CS strategy 10 upselling best practices every CSM needs to know The Customer Success Manager role is about creating value for your customers and business. But how do you move from a problem-solver to revenue-generator without sounding "salesy"?...
Members-only Events Customer Success Festival London | December 2024 Catch up on all sessions from the likes of LinkedIn, GoCardless, Pleo, Collibra, Litera and more....
Members-only Chief Customer Officer Chief Customer Officer Summit London | December 2024 Catch up on all sessions from the likes of The Economist, Clozd, 1E, WorkBuzz and more....
Members-only Customer marketing Bridging marketing, sales and customer success for customer-centricity Customer engagement and collaboration between marketing and customer success have never been more critical – or more challenging – than today. In this article, discover Philips’ journey toward audience-centric marketing....
Members-only 5 ways to avoid customer support hell The purpose of customer support is right there in its name. So why do so many get it so wrong? In this article, we will look at how to avoid the most common customer support blunders....
Members-only CS careers How to transition into a Customer Success role Customer success has a lot of variety within its responsibilities. This variety makes it a perfect position to consider transferring into; you'll be starting with some skills already in place! Liza Shtilbans, event producer at CSC takes you through our steps for transitioning into customer success....
Members-only Awards The Customer Success Awards 2024 Your winners Nothing excites us more than celebrating exceptional customer success professionals. This passion fuels everything we do! We’re proud to announce the winners of the 2024 Customer Success Awards!...
Members-only Customer value How to evaluate your product's success and demonstrate ROI ROI isn't just about money – it's a way of saying, "Hey, look how awesome this is for you!" It tells a story of how your product delivers measurable results, improves processes, and brings value to both businesses and customers....
Members-only CS strategy Assess where your team sits template A self-evaluation framework designed to help Customer Success teams analyze their current position within the business and align with strategic goals....
Members-only AI and automation How AI and automation perfects customer success What if I told you that automation and AI could do most of the customer success heavy lifting for you? Liza Shtilbans takes us through how AI accelerates cs at scale, the truth about AI-generated health scores, and real-world strategies for leveraging automation....
Members-only Churn How to connect the dots between revenue churn and customer feedback I’m sick of the conversation around churn: talking about customer success interchangeably with “preventing” churn. The more we talk about “stopping” churn or “stamping it out,” the more we reduce the CS function to a reactive, digitized, firefighting service – and it’s not that....
Members-only CS strategy What is the ideal customer success mindset? Jyo Shukla's mindset for customer success she has cultivated over the years is based on two core elements: The basic need for social interactions, and the growth model your company follows....
Members-only OnDemand Customer Success Festival Chicago 2024 | OnDemand Catch up with every session from Customer Success Festival Chicago 2024 and hear from the likes of Cision, Morningstar, Salesforce, G2, and more....
Members-only Membership content How to develop a global standardized adoption framework With businesses tackling complex processes and embracing digital transformation, it’s not enough to simply provide software solutions – true success comes from ensuring customers derive measurable value from their investments. This is where adoption becomes a game-changer....
