State of Customer Success 2026 Report

Catch up on all sessions from our first edition of Expand summit in San Francisco, with speakers from the likes of Microsoft, Oracle, AWS, Adobe, ID.me and more....

Is empathy a soft skill? No, it’s a strategic advantage. Learn to guide support teams through crisis and turn complaints into wins....

A practical, step-by-step resource designed to help you build and maintain an active, valuable community around your brand, product, or audience....

Customer churn doesn’t start at renewal. Inside Box’s retention playbook: the signals we track, how we create accountability, and what actually saves customers....

This workbook is your step‑by‑step guide to building a clear business case for evaluating and deploying an AI Agent....

Only 37.2% of companies monetized customer success last year, according to the State of Customer Success 2025 Report. The other 62.8% still include it for free. That single stat has become a quiet fault line in the CS world....

Management debt: it's a prevalent, but an entirely avoidable, blight that affects every department in business. And we're afraid to say, this can hit customer success too....

Discover real-world examples of agentic AI in action and see which skills belong to humans and which to machines....

If you’re the first person in your organization with the task to add structure to this chaos, you likely face familiar challenges: limited budgets, zero CS-specific tools, and almost no product usage data. It’s up to you to create something sustainable that works....

A structured framework designed to help teams maintain momentum after an event ends....

A practical tool designed to help you quantify the financial impact of your Voice of the Customer program....

Your salary isn’t fixed. It moves based on what you choose to learn, where you choose to work, and how you position yourself. And the data makes it very clear which levers matter most. Here are the 10 most powerful ways to increase your CS salary in 2026, using real, data-backed insights....

Discover strategies for data-driven storytelling, effective visualization, and proving business value in customer success....

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