Members-only Membership content Building successful customer success teams Building strong customer success teams is so important. Every good team has to have a strong strong foundation supporting it! That’s why in this article we’re going to look at the five essential pillars of building successful teams....
Members-only The importance of a multichannel communication strategy Gone are the days when you could rely on just email or phone calls to deliver your customer communications. You've got to bring them all together....
Members-only Tools The best project management tools for customer success leaders Picture this: you’re applying for a new job. After sifting through the job description, you keep seeing the same requirement crop up: ‘must have good time management skills’, usually followed by a necessity to multitask....
Members-only Membership content The strategy of customer onboarding Onboarding is one of the most important beginning stages after a sale that a customer can go through. It’s all about setting the right foundations and setting our customers and our businesses up for success....
Members-only Metrics and data Customer satisfaction vs. customer loyalty As long as your customers are happy it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily....
Members-only SaaS What is SaaS? SaaS is cloud-based software licensing where a customer uses a nifty subscription to get access to a product. Instead of downloading software and installing it to a computer, with SaaS a customer uses an app through the internet browser. Simples....
Members-only CS careers Transitioning from a non-CS background into a customer success role Taking the first step in your customer success career is an experience every CS professional takes at one time or another. No one’s born into a job (trust-fund babies aside), and most are likely moved around until they find the right fit....
Members-only Customer retention 20 tried and tested customer retention tips Did you know that increasing retention by just 5% could increase your profits from 25% to 95%? That’s music to any SaaS practitioner’s ears....
Members-only See you in Las Vegas! 🙌 Thanks for ordering your ticket for the Customer Success Festival. On June 23-24, Customer Success Festival [https://events.customersuccesscollective.com/location/lasvegas/] will...
Members-only Videos Leadership and customer success In this episode of CS Convos, Microsoft’s Customer Success Strategist, Vish Walia, digs into the magnetic topic of leadership in customer success. He’s joined by leadership expert and CS enthusiast, Nils Vinje....
Members-only Membership content Context conquers everything One of the best things to come out of COVID, for me personally, has been the ability to slow down and be more mindful of the present. This has helped me take the time to better understand the context of things I might have previously tried to understand at face value....
Members-only Leadership How to build a thought leadership strategy The term 'thought leadership' has been a bit of a buzzword over the past few years, but you might be surprised to know the phrase dates back as far as 1887 in a description of an American minister, Henry Ward Beecher....
Members-only Customer retention survey template Gain a better understanding of your customers loyalty and personal experiences with your product/service using this customer retention survey template....
Members-only Customer success strategy checklist template A checklist that ensure you develop every area of your success with a long-term goal of maintaining a high level of customer retention....
Members-only CS careers BDRs, SDRs, and account executives - what sets them apart? Business development reps (BDRs), sales development reps (SDRs), and account executives (AEs) are all tasked with working with leads and prospects, with the ultimate goal of moving them along the sales funnel....
