Customer Success Salary Report 2025

Hi, my name is Lisa Nguyen. I'm an advocate for digital transformation, and I’m extremely passionate about customer success. Before I share the keys to successful customer onboarding and value management with you, let me tell you how I got started....

It’s time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. Why? The 2022 Customer Success Salary Survey is available to download right now....

The customer journey is rarely seamless. But if you’re not utilizing customer data to address where customers are churning, it can be difficult to know where to start when fixing it....

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Collective San Francisco. 😎...

You don’t have to look far in science fiction, be it in books, TV, or film, to find dystopian depictions of artificial intelligence, commonly abbreviated as AI....

Learn more Enjoyed this video? Why not check out some related reading 👇 Converting customers into advocatesIn this insightful dialogue, our panelists delve into...

Business competition can be fierce, especially in fast-moving markets where customers often shop around. Competitors are not always there to pull you down the ladder, but to serve as a dynamic tool to help you evolve as a business and improve your business strategies....

“What does the ‘voice of the customer’ mean in business?” you might ask. The voice of the customer programs are methods created by companies to best understand the experience and desires of their customer base through feedback....

What happens in Vegas, stays in Vegas – apart from the priceless insights you’ll be picking up from the Customer Success Festival and bringing back to your company....

I want to share with you what it means to prioritize innovation-led growth, why this is important to customer success, and how it can play a pivotal role in your organization’s growth story....

In every industry or business function, getting to grips with the lingo can be a little daunting. This feeling can be particularly prominent when confronted with a million different acronyms, something customer success is definitely guilty of....

Reducing customer churn should be a priority for every business. Here are 7 essential churn management tools that will help you increase retention....

We all know that effective collaboration is the key to success in any organization. However, sometimes collaborating across departments is easier said than done....

The State of Customer Success Report is back for its second year and is set to illustrate the current landscape of the customer success function....

The customer journey is typically a visual representation of a user’s journey with an organization, and how they interact with it at various points over time and across channels....