Members-only Events Meet the maker: Driving the customer voice through CS collaboration Join our session to learn more about driving the customer voice through CS collaboration....
Members-only CS strategy How to build customer success around sentiment & relationships Learn more Enjoyed this video? Why not check out some related reading 👇 Customer success built on sentiment and relationshipsOur goal is not just...
Members-only Membership content Designing a customer success strategy built on sentiment and relationships Our goal is not just to ensure that customers are using our product but to help them achieve a significant, positive impact on their business. It's about guiding them from realizing immediate value to experiencing transformative impact....
Members-only CS operations The blueprint for building an elite customer success team Your customer success team is the beating heart of the customer experience, so building a high-performing customer success operation must be a top priority for any customer-centric organization....
Members-only Email Customer Advisory Board email invitation template A structured email invitation designed to engage and invite key customers to participate in a Customer Advisory Board (CAB)....
Members-only Onboarding How to automate your client onboarding process Client onboarding is usually the first big test of your company’s dedication to customer experience and success. It’s your chance to prove that you can deliver everything the sales team promised and provide meaningful support to your clients. Efficiency is key here....
Members-only CS strategy S.M.A.R.T template A framework that helps individuals and teams set clear and actionable goals by breaking them down into five essential criteria: Specific, Measurable, Achievable, Relevant, and Time-bound....
Members-only Insider Customer onboarding maturity model template A framework designed to help you assess and improve your customer onboarding processes....
Members-only Templates and frameworks Competitor comparison chart template A useful tool to help marketing professionals systematically gather and analyze information about their competitors - all in one handy document....
Members-only Premium Organizational change map template A tool designed to help you track, plan, and manage changes across various departments and timeframes....
Members-only CS strategy Trial-to-subscription conversion framework This framework goes through key methods you can follow to improve trial-to-subscription conversions....
Members-only CS strategy Your complete guide to customer-led growth and customer-centricity What if instead of expensive sales blitzes to find new customers, you focused more energy on current successful customers? The path to sustainable growth has been right under your nose – through a strategy focused on retaining your current customers....
Members-only CS strategy Value proposition research questions A structured guide designed to help businesses uncover the unique value their product or service delivers to customers....
Members-only CS careers Same goal, different playbook: CSM role variety across companies | Romiel Noumbissi While all CSMs want happy customers and shared value, their day-to-day reality can be quite different depending on what their employer requires of them. This important nuance is what brings Romiel Noumbissi, Customer Success Manager at Synup, back on the podcast....
Members-only Customer advocacy Customer advocacy template A structured guide that helps businesses build and manage customer advocacy programs, empowering loyal customers to become brand champions....
