Customer Success Powerhour Bi-weekly virtual meetups

There's more to CRM and CS than the basics, so working on these together can prove a challenge. Monica Flaherty, Global Business Strategy Leader at Microsoft, has a ton of experience working as a CS leader in the CRM space....

Customer success has shifted from a supportive function to a key driver of business growth and profitability. In this article, discover how GoCardless has monetized CS....

When a customer success manager (CSM) leaves their company, moving on to pastures new, there’s a real threat to the stability of the client accounts they’re responsible for. When a trusted point of contact departs, it can shake customer confidence and loyalty....

How do you continue to improve your practices, team members, and strategies without losing steam? Mark Higginson, EVP, Customer Success at SixFifty sits down to discuss how to build your team to a phenomenal 11/10....

A structured framework designed to help end client relationships professionally and positively....

Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....

Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....

The structural change of mergers and acquisitions is felt keenly by CSMs. As customer-facing professionals, they're weathering the storm from both angles; they're employees but also the trusted advisors who customers turn to....

How do you balance the tech and human parts of onboarding to make sure customers feel truly valued? Brian Nicholls, ex-Vice President of Customer Success and Revenue Operations at RoadSync knows all about managing these components in a way that makes onboarding thrive....

iscover how aligning customer marketing and success teams can drive retention, boost post-sale revenue, and deliver seamless customer experiences. This report outlines four actionable strategies to overcome role ambiguity and create stronger, more profitable customer relationships....

In this article, discover the strategies used at PayPal to stay ahead in the dynamic world of payments, from driving growth to future-proofing the business through innovation....

Working for yourself to managing others is a huge transition to make. Josh Zamora, ex-Director of Global Customer Success at Service Now helps manage the transition and building trust within a new management position....

Chief Customer Officers (CCOs) must pivot from an inside-out, company-centric approach to an outside-in, customer-centric strategy. But this is no minor adjustment – it's a fundamental reimagining of how we define and drive customer success....

If you're not connecting Sales and Customer Success you're missing out on the powerful synergy between the two. In this interview with industry expert Michelle Wideman, learn how aligning these two crucial departments can benefit both teams and the company as a whole....

We've all heard about empathy in customer success, right? But EQ? That's something that needs to be discussed more, and I believe it's absolutely crucial in our field....