How to Build a Customer Lifecycle That Grows Revenue

Hitting high renewal rates and driving consistent expansion in customer success isn’t easy. With economic pressure mounting and resources tightening, CS leaders are being asked to do more with less – all while keeping customers happy and growing revenue....

A structured framework designed to help CS and account management teams conduct impactful, data-driven executive meetings with clients....

Thinking about a career in customer success? Wondering how much CSMs really make? Well some CS pros are earning over $250K annually!...

Prioritizing genuine human interactions can be challenging. In this article, discover how to build strong relationships with colleagues and customers....

Catch up on sessions from senior CS leaders at Mastercard, Mulesoft, Zappi, Own Company and more....

Catch up on the latest sessions from Statista, Darktrace, Cisco, Financial Times and more....

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

No business can thrive without an understanding of its customers' health. In this article, discover how to build an actionable health score....

Here’s the thing: social media shouldn’t be reserved for marketing teams alone. Sure, using it to promote new products and reach new prospects is important, but social media can be used by customer support teams to ensure multiple touchpoints with the customer base....

A set of pre-written emails designed to help businesses streamline their renewal communication process....

One of the challenges I had in the earlier days of building out a customer success function was developing predictable renewals and expansion measures. For context, this was when we were still collecting performance data and our historical data could not yet provide sufficient predictive power....

This article will serve as your personal guide through the sometimes hazardous journey of leadership. Here’s what you’ll walk away with: the five rules that encompass my leadership framework; the five promises you won’t compromise on; and the 10 deliberate actions you can take....

Should customer success teams own revenue growth? In this article, discover how customer success teams can become revenue owners....