Customer Success Salary Report 2025

If you're preparing for a Customer Success Manager (CSM) interview – whether you're an applicant or a hiring manager – this comprehensive guide will provide valuable insights into the key questions you might encounter or should ask....

Customer success is often inherited, not built, especially when you’re stepping into an existing team. Discover how to lead an inherited CS team....

Customer success leadership is on the rise, and roles like Director of Customer Success are pivotal in shaping company retention strategies, expansion efforts,...

A structured approach for gathering, analyzing, and acting on customer feedback across every stage of the customer journey....

I believe customer success has a crucial – and often underestimated – role in defining and driving GTM strategy. In fact, when CS teams are deeply aligned with the commercial engine of a company, they don’t just support growth, they power it....

Customer success is evolving from a cost center to a growth engine. Here's how GoCardless turned CS into £6.8M in revenue....

Discover how top customer success teams are scaling smarter with AI, expanding impact, and redefining success metrics...

Early in my career as a customer success manager (CSM), I was obsessed with net revenue retention (NRR), customer satisfaction score (CSAT) and...

Catch up on sessions all things AI from experts from Sprout Social, ID.me, Microsoft, GitHub, Salesforce and more....

A strategic tool that helps organizations systematically collect, analyze, and act on feedback from customers....

If you're struggling to get customer success (CS) and account management (AM) on the same page, you're not alone. Misaligned goals, unclear responsibilities, and inconsistent handoffs can lead to frustrated teams and confused customers....

Our summits are designed to bring CS professionals together. Here's what OnRamp had to say about their experience at the Customer Success Summit New York 2025....

Product adoption can be incredibly challenging when your end-users aren’t your direct customers, a common problem in the B2B SaaS space. In a business environment, the customer often isn’t the end user – the actual consumer of your product....

Catch up on select sessions from our first ever Customer Success Summit Denver and learn from experts from 6Sense, WordPress VIP, BigID and more....

Customer success can’t scale on instinct alone. It takes structure, strategy, and an understanding of where your business is and where it’s going....