Members-only Chief Customer Officer Your guide to the Chief Customer Officer Every now and then, aspects of your business will be in need of refreshing to stand tall amongst the competition. But staying ahead of the curve isn’t an easy feat, especially when it comes to making changes from within....
Members-only Chief Customer Officer Why should customer success be represented at the C-suite level? Customer success is finally getting its seat at the big table with other C-level executives, with the role of the Chief Customer Officer (CCO) establishing itself in the SaaS industry. But why is it so important for customer success to sit pretty at the top table? Let's get stuck in....
