“As a paid member, I cannot stress how priceless the platform the CSC has given me.”
Danielle Martin, Senior Customer Success Operations Manager at Bitrise
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The receipts you need to make leadership listen.
Benchmark your team against hundreds of CS professionals worldwide. Identify the operational gaps holding your function back. Walk into your next leadership conversation with the evidence to make the case for what you actually need – whether that's headcount, tooling, enablement, or just someone finally agreeing that the data problem is real.
Data you can actually use
This is data from people doing your job, facing your challenges, right now. Use it to benchmark your team against the industry, identify the investments that actually move the needle, and arm yourself with the evidence to push back on unrealistic expectations – or to finally get the support you've been asking for.
You've won the revenue argument. Now the fight's for resources.
80% of CS professionals say the function drives revenue. Over half work with fragmented data, two-thirds have no enablement support, and a significant share are planning to leave their company within two years. This report documents where those gaps are forming, so CS leaders can address them before they lose their best people, their renewals... or their seat at the table.
What you’ll discover
The culture shift that's finally happening – and why a 2-percentage-point gap should make every CS leader pay attention. (Page 66)
Why health scores fail most teams – and the one honest question that tells you if yours is worth keeping. (Page 38)
The single metric that's quietly being abandoned by CS teams – even though it's your earliest warning signal for churn. (Page 43)
Why 39.9% of CS professionals are planning to leave their company – and the "meaning-and-mobility problem" that's pushing them out. (Page 70)
The governance gap between AI ambition and AI readiness – and four questions every CS leader should ask before scaling. (Page 33)
Why investing in AI before fixing this foundational problem doesn't accelerate results – it actually accelerates mistakes. (Page 46)
Why 35.4% of companies have zero shared KPIs between Sales and CS – and what this costs them at renewal time. (Page 41)
The 2026 CS paradox that explains why customer success has never been more valued – yet never more stretched. And what to do about it.
The monetization surge that's reshaping CS – and the simple test that separates legitimate value from a customer tax. (Page 26)
Meet yourexperts
The data is here. Use it.
It's free. It's 85 pages of hard data and expert insight. And it might be the difference between another year of being stretched too thin and finally getting the support your function deserves. Download the 2026 State of Customer Success Report and discover what's really happening across the profession – the wins, the warning signs, and the playbook for what comes next.
The data is here. Use it.
It's free. It's 85 pages of hard data and expert insight. And it might be the difference between another year of being stretched too thin and finally getting the support your function deserves. Download the 2026 State of Customer Success Report and discover what's really happening across the profession – the wins, the warning signs, and the playbook for what comes next.
