Podcasts

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Courtney sits down with Jeni Asaba to talk about how to build a community that actually feels human. They dig into how Jeni listens to customers before building anything, how small experiments (like monthly virtual meetups) turn into cornerstone programs, and why recognition matters more than swag....

In this episode, Gainsight's Courtney Hauser chats with Jef Vanlaer, Customer Success Operations Manager at TrendMiner, about how simplifying onboarding and focusing on early value can dramatically shift engagement....

In the first episode of the Retention Rethink podcast series, Gainsight's Taylor Johnston sits down with Elyce Ladany to break down why CS teams cannot treat learning as a “nice to have.” It’s a serious revenue driver....

Can customer success strategies be replicated across different regions and cultures? In this episode, we sit down with Jomilsa Sousa, a Customer Success Manager based in Dubai, to explore why standardized UK/US playbooks often fall short in international markets....

In this episode of the CS School podcast, we're joined by Adam Parsons, Client Success Director at Degreed, where we break down where AI adds real value today, how to experiment with the right tools, and why curiosity and intentionality will separate leaders from laggards....

Discover what separates great Customer Success Managers from the rest. Learn the real skills, salary insights, and career tips to excel as a CSM....

In this episode, we're joined by Roger Mendez, Global Leader of Strategic Programs, Customer Success & Acceleration at Cisco, about the critical role of customer success operations, AKA "CS Ops."...

In this episode, we're joined by Akash Singh about the importance of customer success in go-to-market (GTM) strategy. We discuss driving adoption, navigating compliance and user privacy, evaluating customer success team performance, and aligning CS compensation with GTM culture....

In this episode of the CS School podcast, we're joined by Jess Galenski, Director of Customer Success at Apryse, to discuss how she onboards her new Customer Success Managers to set them, and their future clients, up for success....

Most companies drop the ball when nurturing customers into passionate advocates. Advocacy is the real payoff. So, why are so many companies getting it wrong? For customer success specialist Cristy Rahman, CSMs are the customers' compass toward advocacy....

Do your customers rave about your brand to friends and colleagues? They should! Turning satisfied customers into loyal advocates is essential today. Yet most companies drop the ball when it comes to post-sale customer experience....

Our latest podcast episode delves into this fascinating confluence, featuring an insightful conversation with a seasoned expert in digital customer success: Alex Turkovic, Director of Adoption Programs (Digital Customer Success & Customer Education) at Snow Software....

In this episode of CS School, we sat down with Kimberly Ayala, Director of Customer Success (North & South America) at Akeneo, and chatted about everything segmentation-related. Digital segmentation, AKA “tech touch” is touted as a vital approach in all businesses, but how and why is it employed?...

In the second installment of our podcast two-parter inspecting the relationship between customer success and sales, it was our pleasure to chat with Taylor Hodges of JLL Technologies, about why aligning sales and customer success is more than just a strategy....