Reports

Knowing what other folks are earning can really help you out when it comes to negotiating your own salary, whether it's at your current job or in a future role....

This is a public service announcement to all CSMs! Are you sick of customers churning? Do you want to know how other companies are reducing their churn rate? Then hold on tight....

All aboard! Revealing industry best practices with the insights of CS leaders, in partnership with GUIDEcx, this playbook will show you exactly how to position your customer interactions during this crucial stage in the customer journey....

The customer success community is one of the most interactive and enthusiastic online professional communities in the world. We love it. So it’s no surprise that we want to shine a light and hear from the people at the core of this community. Introducing…CSC’s 23 in 2023!...

Customer success practitioners – unite! We're compiling an end-of-year report to shine a light on those in the CS community who are predicted to make big waves in 2023. Know someone who fits the bill? Give them the kudos they deserve. 🎖...

After months of research, the State of Customer Success is back... with a vengeance. Bigger and better than ever, our latest report is the ultimate assessment of the customer success landscape featuring the insights of the industry's titans....

It’s time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. Why? The 2022 Customer Success Salary Survey is available to download right now....

The State of Customer Success Report is back for its second year and is set to illustrate the current landscape of the customer success function....

The State of Customer Success Report 2022 is coming soon! In 2021, we launched our inaugural State of Customer Success Report and it went down an absolute treat....

We asked you for the tools that make you tick, and you answered. We wanted this report to be shaped by the customer success community, for the customer success community....

We want to hone in on the specific economic mechanisms that keep the CS wheels turning. Our upcoming report, the Customer Success Salary Survey 2022, will be a first-rate investigation and analysis into the behind-the-scenes action....

Sick of searching banally through Google SERPs for the best onboarding software to invest in for a startup? Perhaps you’re after the best tool to collate customer feedback. Or maybe you're literally building a customer success tech stack from scratch and need to know where to start? 🤷‍♀️...

Retaining customers is much cheaper than acquiring new ones and goes a long way in building meaningful customer relationships that pay off in ways that benefit your brand, reputation, and bottom line....

As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community....

The time has come and your patience can finally be rewarded. Without further ado, here it is: the State of Customer Success 2021....