Reports

iscover how aligning customer marketing and success teams can drive retention, boost post-sale revenue, and deliver seamless customer experiences. This report outlines four actionable strategies to overcome role ambiguity and create stronger, more profitable customer relationships....

Find out what customer success leadership really looks like in 2024. Leadership can often seem mysterious and out-of-reach – we’re here to make the inaccessible accessible. We’re here to share our findings with you in our first-ever edition of the State of Customer Success Leadership report....

Join us in celebrating the top innovators in customer success with Customer Success Collective’s 24 in 2024, two dozen exceptionally talented people in the customer success field.🌟...

This directory, Customer Success Tools of Choice 2023, lists what tech is worth having in your customer success toolkit. It contains your non-negotiables. Your ride-or-die platforms. The churn-crushing, customer-experience-boosting fan favorites. So, what's in there?...

Onboarding is an art and a science that can make or break customer relationships. In a SaaS company, it’s the process that impacts recurring revenue. We wanted to uncover proven strategies and understand how customer success teams worldwide onboard their customers....

Customer success practitioners – unite! We're compiling an end-of-year report to shine a light on those in the CS community who are predicted to make big waves in 2024. Know someone who fits the bill? Give them the kudos they deserve. 🎖...

Want to know the latest developments in customer success? Perhaps the key responsibilities of a customer success team? Or maybe you’re just curious about how CSMs really feel about their roles. We’ve got the goods you need right here, right now. ⚡️...

Want to know how much money Customer Success Managers are paid? Thinking about changing roles? If so, our Salary report reveals all....

They say good things come in threes, and they’d be right. Why? Because The State of Customer Success report is back for its third year! But first, we need your help to create it. Take part in our survey and shape the results of our report....

We know how hard Customer Success Managers (CSMs), like you, work. We know it can often feel like an uphill battle to retain your customers, but it shouldn’t be like that. To help make your life easier, we’ve compiled the ultimate churn-busting resource: The State of Customer Churn....

Knowing what other folks are earning can really help you out when it comes to negotiating your own salary, whether it's at your current job or in a future role....

This is a public service announcement to all CSMs! Are you sick of customers churning? Do you want to know how other companies are reducing their churn rate? Then hold on tight....

The customer success community is one of the most interactive and enthusiastic online professional communities in the world. We love it. So it’s no surprise that we want to shine a light and hear from the people at the core of this community. Introducing…CSC’s 23 in 2023!...

After months of research, the State of Customer Success is back... with a vengeance. Bigger and better than ever, our latest report is the ultimate assessment of the customer success landscape featuring the insights of the industry's titans....

It’s time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. Why? The 2022 Customer Success Salary Survey is available to download right now....