Customer onboarding

No one wants their customers to feel alienated and lost. Luckily, there’s a simple solution that can make your users feel right at home from the get-go, and they’re called product tours....

We all know that the human touch is pretty essential to customer success. But in the modern world, it’s up to Customer success folks to bring that personal touch into the tech age....

Onboarding greets us in new jobs, schools, apps, and devices. This process of training and orientation enables smooth transitions. But what makes for quality customer onboarding? Let's explore the art and science behind integrations that stick....

Freemium services showcase the value of products and services to non-paying customers and turn them into paid customers. In this article, we explore how to onboard freemium customers....

The central tenet of any churn prevention strategy is to make your product indispensable to your customers. While a degree of churn is inevitable, there’s so much you can do to minimize its blows to your revenue. And it starts during customer onboarding....

Customer onboarding can be a complicated process if it’s not executed properly. At GUIDEcx, they know a thing or two about the pains of poor onboarding and the detrimental effects that it can have. They've identified some big onboarding mistakes to spare you from making them yourself!...

Client onboarding is usually the first big test of your company’s dedication to customer experience and success. It’s your chance to prove that you can deliver everything the sales team promised and provide meaningful support to your clients. Efficiency is key here....

Time to first value (TTFV), a critical but too often overlooked metric, refers to how long it takes for customers to get initial value or benefit from your product....

When it comes to measuring success for a SaaS company, it’s crucial to look at several different metrics to get a comprehensive understanding of what’s working well and what isn’t....

Customer onboarding is one of the most critical aspects of any business. It sets the tone for the entire customer experience and can literally be the difference between a customer deciding to stick with your company, or finding an alternative with your competitors....

Winning over a new client takes resources: Time, team labor, and money. Losing a new client? Now, that can cost you even more. When you have high customer loss or customer churn, you lose that customer’s revenue and must invest time and resources into acquiring a new customer....

When you onboard new customers, how does that process go? Is it smooth and streamlined? Can you accurately predict the date of full implementation (aka “go live”) or tell your client exactly when to expect your product to be completely integrated into their workflow?...

No matter what industry you’re in, your company’s success is tied to each client’s success. If your products and services truly meet your clients’ needs and exceed their expectations, you can build an outstanding reputation among your competitors....

Customer onboarding solutions are designed to automate the tasks and steps in your onboarding process, creating full transparency in the entire project. But how can you know if your organization is ready for a powerful solution like this?...

In this article, I'm going to explore the importance of onboarding and its benefits, and why it’s important we spend time making sure that we've got a great onboarding process....