Richard Convery

Richard is Head of Customer Success at Virtuoso, a visionary leader with a proven track record of driving customer success and driving organizational growth.

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8 winning tips for stellar customer success leadership

There's a colossal difference between leaders and managers. While managers are there to enforce processes, ensure compliance, and make sure people are hitting their KPIs, leaders work for their team...

Onboarding done right: How to optimize your process to reduce early-stage churn

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Onboarding done right: How to optimize your process to reduce early-stage churn

In this article, I'm going to explore the importance of onboarding and its benefits, and why it’s important we spend time making sure that we've got a great onboarding process....