How much do customer success managers earn in the United States?
Customer success managers (CSMs) in the United States earn a median salary of $88,500 in 2025. This is 18% higher than the global median salary for CSMs, which stands at $75,000.
Where does this information come from?
The salary data is derived from the 2024 Customer Success Salary Report, an extensive study conducted by Customer Success Collective.

What does a customer success manager do?
Customer success managers play a pivotal role in helping customers achieve their desired outcomes with a company’s products or services. The position requires strategic thinking, strong relationship management, and proactive problem-solving abilities.
Key responsibilities include:
- Onboarding and training: Guiding new customers through the initial setup process and ensuring they fully understand how to leverage the product.
- Strengthening customer relationships: Fostering trust and long-term engagement through continuous support and communication.
- Problem prevention and resolution: Identifying potential roadblocks early and addressing them before they impact the customer experience.
- Retention and expansion efforts: Encouraging contract renewals and uncovering opportunities for upselling or expansion within accounts.
With an increasing emphasis on customer satisfaction and lifetime value, the CSM role has become an essential driver of business growth and customer retention in the United States.
Why is this report valuable?
This report, compiled from the input of hundreds of customer success professionals, provides an in-depth analysis of salary trends. It evaluates factors such as location, industry, experience level, and company size to offer a comprehensive understanding of compensation patterns.
For CSMs in the U.S., this annual report serves as a crucial tool for benchmarking salaries, negotiating better compensation packages, and planning career development. Additionally, it provides insights into broader global salary trends, allowing professionals to compare their earnings with counterparts in different markets and industries.
Benchmark your salary
Want to know how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024/25 Customer Success Salary Report to discover if you're being compensated fairly.