AI for Customer Support Leaders Report 2026

Your metrics are green. Your customers are unhappy. James Fette from GitHub on why the experience gap exists and how to close it....

Catch up on all sessions from the likes of Google, Salesforce, Cisco, Udemy and more....

From field notes to customer notes. These are the transferable skills most CSMs overlook – and why your industry background is your biggest asset....

Customer success operations, otherwise known as CS Ops, is a new type of role we’re beginning to see crop up within customer success. Like any ordinary operations role, CS Ops functions within customer success to help it run smoothly....

The hard-won lessons from scaling AI across hundreds of millions of customer cases, and the five foundations you can't skip....

Volume tells you something happened. It can't tell you what to do about it until you know why. The same number can mean a critical bug or a fast-growing customer base....

Catch up on all the sessions from the likes of Oracle, Cisco, SoSafe & more....

We're building the 2026 AI for Customer Support Leaders Report – the first industry report to capture what's actually happening inside support teams as AI rewrites the playbook. But we need your help to create it....

A strategic framework that helps teams design AI-powered customer success agents before any implementation work begins....

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Why outcome-based business models fail without human strategy, and how to combine human and AI motions to deliver on customer outcomes....