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In this article, discover the strategies used at PayPal to stay ahead in the dynamic world of payments, from driving growth to future-proofing the business through innovation....

Working for yourself to managing others is a huge transition to make. Josh Zamora, ex-Director of Global Customer Success at Service Now helps manage the transition and building trust within a new management position....

Chief Customer Officers (CCOs) must pivot from an inside-out, company-centric approach to an outside-in, customer-centric strategy. But this is no minor adjustment – it's a fundamental reimagining of how we define and drive customer success....

If you're not connecting Sales and Customer Success you're missing out on the powerful synergy between the two. In this interview with industry expert Michelle Wideman, learn how aligning these two crucial departments can benefit both teams and the company as a whole....

We've all heard about empathy in customer success, right? But EQ? That's something that needs to be discussed more, and I believe it's absolutely crucial in our field....

Climbing the career ladder from CSM to CCO is more competitive than ever. In this article, discover tactics to rise through the ranks, from mastering revenue management to building relationships that open doors for future opportunities....

Unlock the profit potential of happy customers with Swati Chopra, Head of Paid Services and Scaled Customer Success at Intel as they talk about how to monetize customer success....

In this episode, Minna Vaisanen, Head of Customer Success at Growth Engineering Ltd. Tune in as Minna Visanen unravels how systems and data form the digital backbone of CS Operations, transforming customer support from reactive to proactive....

Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

For CSMs, a win-back campaign is a vital strategy used to re-engage customers who may have previously churned or ended their relationship with our company. By targeting these former customers, CSMs aim to persuade them to return and continue their previous relationship with the company....

Figuring out what it takes to turn a good team into a jaw-droppingly great one isn’t as easy as you’d think. I've spent the last 12 months diving deep into the world of high-performance cultures. What I discovered was both enlightening and frustrating....

Parul Bhandari discusses some of the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it's done right. This talk is perfect for those looking to build on their knowledge of AI in customer success....

Companies are under more pressure than ever before. In this article, discover how to build a powerful value cycle that drives renewals and expansions, even in challenging economic climates....

Find out what customer success leadership really looks like in 2024. Leadership can often seem mysterious and out-of-reach – we’re here to make the inaccessible accessible. We’re here to share our findings with you in our first-ever edition of the State of Customer Success Leadership report....

At LinkSquares, we've undergone rapid scaling over the past few years, and if there’s one takeaway from this exceptional growth, it’s that you cannot underestimate the power of data in driving customer success....