Members-only CS careers Customer Success Salary Report 2024/25 Benchmark your pay against hundreds of global CS professionals. Every day, customer success professionals like you shape the future of client relationships. But are you being valued fairly for your impact?...
Members-only Membership content A practical playbook to B2B customer renewal In this article, I’ll share a practical and actionable renewal management strategy that enables you to identify and escalate accounts at risk of churn....
Members-only Customer support Why customer support is vital for SaaS How do companies survive the risks of churn while maintaining pricing equilibrium to stay afloat in the market? Well, it all comes down to customer support, customer success, and their roles in fostering customer satisfaction....
Members-only OnDemand Customer Success Festival Sydney 2024 | OnDemand Catch up with every session from Customer Success Festival Sydney and hear from the likes of Dynatrace, Oracle, Adobe, Hibob & more....
Members-only CS strategy Customer Advisory Board (CAB) strategy one-pager An outline of the vision, mission, values, and success criteria for your CAB while providing actionable steps for member selection, engagement, and key outcomes....
Members-only CS careers Bulletproof your CS leadership style Leadership roles can feel like you must shift your priority from yourself to your team or company. But the opposite is true. Nils Vinje explains that good leadership starts with prioritizing yourself....
Members-only Onboarding What is customer implementation? One of the most complex yet often misunderstood aspects of customer success is implementation. It's the critical bridge between sealing the deal and driving long-term adoption – a phase that sets the tone for the entire customer relationship. But implementation isn't onboarding, nor is it adoption....
Members-only Awards Your finalists for the 2024 Customer Success Awards The ballots have closed and the anticipation is building as we get set to honor the top achievers in customer success at this year's Customer Success Awards....
Members-only Surveys Customer Success Ones to Watch in 2025 Customer success practitioners – unite! We're compiling a shortlist of customer success aficionados that'll shine a light on those in the CS community who are predicted to make big waves in 2025. Know someone who fits the bill? Give them the kudos they deserve. 🎖...
Members-only Videos Guarantee your customer success team can succeed in CRM There's more to CRM and CS than the basics, so working on these together can prove a challenge. Monica Flaherty, Global Business Strategy Leader at Microsoft, has a ton of experience working as a CS leader in the CRM space....
Members-only Case studies How GoCardless monetized customer success Customer success has shifted from a supportive function to a key driver of business growth and profitability. In this article, discover how GoCardless has monetized CS....
Members-only Customer engagement How to prevent "customer limbo" when CSMs leave your organization When a customer success manager (CSM) leaves their company, moving on to pastures new, there’s a real threat to the stability of the client accounts they’re responsible for. When a trusted point of contact departs, it can shake customer confidence and loyalty....
Members-only CS strategy Build an 11 out of 10 customer success team How do you continue to improve your practices, team members, and strategies without losing steam? Mark Higginson, EVP, Customer Success at SixFifty sits down to discuss how to build your team to a phenomenal 11/10....
Members-only Customer engagement Customer offboarding template A structured framework designed to help end client relationships professionally and positively....
Members-only Customer support Customer Experience & Support Summit | San Francisco 2024 Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....
