Tools

Looking for strong, sustainable growth? Look no further than these top 10 tools for customer retention....

This directory, Customer Success Tools of Choice 2023, lists what tech is worth having in your customer success toolkit. It contains your non-negotiables. Your ride-or-die platforms. The churn-crushing, customer-experience-boosting fan favorites. So, what's in there?...

As your clients evolve, so does the complexity of their needs. And amidst this escalating complexity, one question invariably rises to the surface for every Customer Success Manager (CSM): "Is my customer success tech stack up to scratch?"...

In today’s fast-paced business world, time is a valuable commodity. Streamlining workflows and eliminating repetitive tasks can free up resources to focus on growing your business. That’s where customer onboarding software comes in....

When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....

As businesses navigate through tough economic times, customer success teams are often the ones who have to work harder to maintain customer satisfaction and retention....

Learn more Enjoyed this video? Why not check out some related reading 👇 Leveraging technology to balance scale and personalizationThank you for choosing to...

Reducing customer churn should be a priority for every business. Here are 7 essential churn management tools that will help you increase retention....

Picture this: you’re applying for a new job. After sifting through the job description, you keep seeing the same requirement crop up: ‘must have good time management skills’, usually followed by a necessity to multitask....

We asked you for the tools that make you tick, and you answered. We wanted this report to be shaped by the customer success community, for the customer success community....

Dan Farley, VP of Customer Success at Seenit, covers a topic many in smaller businesses: how to build a customer success toolkit with a limited budget....

Learn more Enjoyed this video ? Why not check out some related reading 👇 Customer success toolbox: what’s in it?In this article, I’...