Members-only Tools Harness technology for scalable and personalized customer engagement As your clients evolve, so does the complexity of their needs. And amidst this escalating complexity, one question invariably rises to the surface for every Customer Success Manager (CSM): "Is my customer success tech stack up to scratch?"...
Members-only Tools 9 ways customer onboarding software helps you do more with less In today’s fast-paced business world, time is a valuable commodity. Streamlining workflows and eliminating repetitive tasks can free up resources to focus on growing your business. That’s where customer onboarding software comes in....
Members-only Customer segmentation What are the best tools on the market for customer segmentation? When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....
Members-only Tools How customer success can navigate a recession using video guides As businesses navigate through tough economic times, customer success teams are often the ones who have to work harder to maintain customer satisfaction and retention....
Members-only Tools Churn management: essential tools and software Reducing customer churn should be a priority for every business. Here are 7 essential churn management tools that will help you increase retention....
Members-only Tools The best project management tools for customer success leaders Picture this: you’re applying for a new job. After sifting through the job description, you keep seeing the same requirement crop up: ‘must have good time management skills’, usually followed by a necessity to multitask....
