Members-only Customer segmentation What are the best tools on the market for customer segmentation? When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....
Members-only Tools How customer success can navigate a recession using video guides As businesses navigate through tough economic times, customer success teams are often the ones who have to work harder to maintain customer satisfaction and retention....
Members-only Tools Our 7 ride-or-die tools to crush customer churn h, customer churn: a CSM’s very own kryptonite. The process of measuring this attrition is called churn rate, and it’s a figure businesses want to fall somewhere between minuscule and non-existent....
Members-only Tools The best project management tools for customer success leaders Picture this: you’re applying for a new job. After sifting through the job description, you keep seeing the same requirement crop up: ‘must have good time management skills’, usually followed by a necessity to multitask....
