Members-only Customer segmentation What are the best tools used for customer segmentation? When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....
Members-only Tools CS + AI = ? Artificial intelligence in customer success You don’t have to look far in science fiction, be it in books, TV, or film, to find dystopian depictions of artificial intelligence, commonly abbreviated as AI....
Members-only Tools Our 7 ride-or-die tools to crush customer churn h, customer churn: a CSM’s very own kryptonite. The process of measuring this attrition is called churn rate, and it’s a figure businesses want to fall somewhere between minuscule and non-existent....
Members-only Tools The best project management tools for customer success leaders Picture this: you’re applying for a new job. After sifting through the job description, you keep seeing the same requirement crop up: ‘must have good time management skills’, usually followed by a necessity to multitask....
