Members-only AI and automation What customers really think about AI agents This groundbreaking study reveals how real consumers transform from skeptical to confident once they experience what today’s AI can actually do....
Members-only Customer support The data-backed roadmap to turn customer support into an intelligent revenue driver It’s 2025, which means there’s no time for customer support that acts like your local firefighting service. We got together with...
Members-only AI Customer Support Reimagined with Generative AI Transform your support strategy with generative AI. Learn how Crestron boosts CX, efficiency, and agent impact without losing the human touch....
Members-only Chief Customer Officer A day in the life of an AI-equipped Chief Customer Officer How Gainsight’s CCO, Brent Krempges, powers his day with AI tools and insights that drive customer retention and revenue expansion....
Members-only AI and automation Beyond the Bot: AI in Customer Success eBook Is AI a bit of a mystery to you? Something you’ve seen hyped a lot about on LinkedIn, but you're not too sure how it affects your customer success role. If this is the case, you’re in the right place....
Members-only Metrics and data The Customer Success Metrics eBook Your customers and your business won’t be successful if you’re not incorporating metrics into your customer success strategy. There’s no point in customer success if you’re not being analytical and backing up your efforts with data gathered by metrics. Metrics matter, period....
Members-only Customer retention Your guide to customer retention eBook Customer retention can be a complex area of study when it comes to putting it into practice. This eBook will highlight the five pillars that’ll keep your retention rates low… and your customers coming back for more!...
Members-only Onboarding The Customer Success Onboarding Playbook: All Aboard in 7 Steps All aboard! Revealing industry best practices with the insights of CS leaders, in partnership with GUIDEcx, this playbook will show you exactly how to position your customer interactions during this crucial stage in the customer journey....
