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Danielle Martin, Senior Customer Success Operations Manager at Bitrise
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Turn every customer into your best customer.
Your expertise shouldn't be trapped in one-on-one calls. This guide from LearnUpon shows you how to package your best practices into a customer academy that works around the clock – onboarding new users, driving adoption and creating advocates while you focus on strategic work. With 93% of organizations increasing their investment in customer education, this is the playbook your peers are already following.
Finally, a growth strategy your customers actually thank you for.
Packed with stage-by-stage playbooks, real metrics from leading companies and expert insights from practitioners at HubSpot, Zapier and more – LearnUpon's latest ebook gives you the exact blueprint to build, launch and scale a customer academy that drives retention, reduces support burden and proves its ROI to leadership.
What you’ll discover
How to spot expansion opportunities hiding in plain sight using learning engagement data – and convert them into upsells.
The "learn while doing" method that embeds courses directly into your product experience – accelerating adoption dramatically.
Why 93% of organizations are doubling down on this one strategy to smooth out the bumps in their customer journey – and how you can too.
Why 28% of customer education programs stall before launch – and the internal alignment fix that prevents it. (Page 25)
How 89% of organizations are now reporting direct ROI from customer education – and the measurement framework that makes it possible. (Page 25)
How HubSpot turned education into their #1 source of lead generation – beating every other channel. The surprising approach they used. (Page 7)
How gWorks cut support tickets by 18% using this self-resolution method that lets learners solve one in five issues independently. (Page 17)
This pre-sales education positioning secret transforms you from vendor to trusted authority before the first sales call ever happens.
The "aha" moment accelerator that reduced one company's time-to-launch by 12.5% – without adding headcount.
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