Grace Gupta

Grace is the Senior Copywriter and Content Lead at CSC, having been with the company since 2021. Grace thinks the en dash is the queen of punctuation and this is a hill she's willing to die on.

Posts

CS strategy

How customer success can steer the ship in an economic downturn

Reports

CSC's 23 in 2023 | Download your copy

Metrics and data

Using customer data to build a proactive CS function | Josh Horsman, The Alliance

Articles

Top 10 best customer success books

Case studies

“I'm absolutely going to be attending again in the future” - Jenna Chau, Invelo

Certifications

Give pioneering customer experiences with Advocacy Certified

CS careers

Realize your customer success transferrable skills with Ryan Noakes

Articles

The truth about a career in customer success

Revenue generation

Driving revenue growth with customer success [Q&A with Blue Prism]

Certifications

Want to boost your revenue and customer engagement? Get Retention Certified.

Onboarding

Exploring the fundamentals of customer onboarding | Brittany Yandura, Fieldguide

Articles

Re-examining the customer journey to enhance customer experience and add value

CS operations

What are the roles and responsibilities of customer success teams in 2022?

Metrics and data

The go-to KPIs for customer success teams

Case studies