Customer Success Salary Report 2025

It's well-known that focusing on improving your customer retention rate is an efficient way to increase sales and overall profits. It costs 5x more to gain a new customer than to retain one, so it’s well worth building a solid relationship with your current customers....

As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community....

Mutual engagement plans provide concrete and quantifiable evidence of all the work you and your stakeholders have been able to accomplish – even better if they’re led by customer success....

Mutual engagement plans, particularly CS-led mutual engagement plans can be very impactful when it comes to moving the needle forward and creating lasting partnerships with you and your customers....

“What the customer success world needs are more mentors and coaches, and a lot fewer superstars and lone wolves who’re only out there to make a name for themselves,” Josh Zamora decidedly remarks, his words bearing a welcoming whiff of revolución....

Drive customer retention, improve collaboration and challenge yourself in this month's edition of CS Scoop....

The financial benefit of repeat custom is huge, and if you’re a regular reader here, you’ll know I’m about to trot out my favorite statistic… yep! It costs five times more to gain a new customer than it does to retain a current one.e...

End-to-end sales success doesn't end with closing a deal. A significant proportion of your revenue comes from retention and expansion through renewals, upselling and cross-selling....

It’s a universal (albeit crudely put, we’ll admit) truth of capitalism: businesses want more customers. While going after new customers is critical for expansion, you certainly don’t want your existing customer base to go AWOL....

In this episode of CS Connect, Vish and Monica discuss the unique challenges that customer success faces within the customer relationship management (CRM) space and implementing customers' business outcomes....

As a Customer Success Manager, effective communication is the lifeblood of driving engagement and building strong relationships with your customers. And while in-person meetings are ideal, in our increasingly virtual world, email remains a pivotal communication channel....

In this article, I'll be taking you through the importance of customer success: how successful customers drive successful companies. This is ultimately about how and why your customer success strategy is crucial in driving organizational success....

Well, that’s a wrap on our first-ever Customer Success Festival hosted in the APAC region! We’ve been absolutely bowled over by the response we received from all of you inspiring CS-pros!...

Demystify your misconceptions surrounding customer success, get your CS fix on the go and more in this month's edition of CS Scoop....

In many organizations, sales and customer success exist as two distinct entities, interacting only to hand off accounts and, while this setup may work for some, when both teams are aligned, magic happens....