How to Build a Customer Lifecycle That Grows Revenue

Discover what separates great Customer Success Managers from the rest. Learn the real skills, salary insights, and career tips to excel as a CSM....

Learn actionable tips to land your next Customer Success Manager role, from crafting tailored resumes to acing interviews. Let's get you hired faster....

Customer support often goes unnoticed until something goes wrong. Discover how to uncover the hidden gems within customer support....

Despite the initial revenue sting, a lost customer isn’t the end of the road. Raymond Otero outlines how one second chance sparked a transformation for his client – and why win-back strategies matter more than ever....

Balancing B2B and B2C means segmenting by need and value, personalizing where it counts, and scaling where possible. At YPulse, we use shared data insights to guide tailored outreach, cross-pollinate strategies, and flex between high- and low-touch to drive consistent, efficient success....

A structured daily guide created to help Customer Success Managers (CSMs) stay proactive, organized, and impactful every day....

Catch up on all sessions from our first ever Onboarding & Retention Summit, with insights from the likes of Splunk, LinkedIn, Docusign, Slack and more....

At Box, community is more than support, it’s a strategic growth engine driving engagement, insight, and impact across the customer journey....

As we move through 2025, the landscape of customer success (CS) continues to evolve at a rapid pace.  What originated as a response...

Catch up on sessions from the likes of Salesforce, Atlassian, GoCardless, Financial Times and more....

Let’s say one of your customers is dissatisfied with your product and can’t stop yelling about a software glitch. Or perhaps they’re peeved with their customer experience and want to raise a complaint about the service. So, if you encounter this, what should you do? Let’s unpack that....

A practical guide designed to help you ask smarter, more insightful questions during customer interviews....

If you're preparing for a Customer Success Manager (CSM) interview – whether you're an applicant or a hiring manager – this comprehensive guide will provide valuable insights into the key questions you might encounter or should ask....

Customer success is often inherited, not built, especially when you’re stepping into an existing team. Discover how to lead an inherited CS team....

Customer success leadership is on the rise, and roles like Director of Customer Success are pivotal in shaping company retention strategies, expansion efforts,...