Your shortlist for the 2026 Customer Success Awards

After receiving nominations from customer success professionals across the globe, we've narrowed down the field to the elite shortlist candidates in each category. 

Now it's time to spotlight these standout individuals and teams who are raising the bar for customer-centric service.

Stay tuned for the big reveal at the virtual Customer Success Awards 2026 ceremony on December 1st at 9am PST / 12pm EST / 5pm GMT. Mark your calendars, dust off your glad rags and get ready to celebrate the crème de la crème in customer success.

Customer Success Leader of the Year 

These leaders have made a real difference to their companies and to customer satisfaction, through advocacy, thought leadership or the way they lead their teams.

Here's your shortlist:

• Dannah Vaughan, Director of Customer Success at Silverline Solutions
• Raymond Otero, Director, Global Customer Success at Enhesa
• Krishna Adhyaru, Associate Director of Customer Success at Milestone Inc.
• Roxcee Stacker, Vice President of Customer Success at BlueConduit
• Ganesh Raghu, Vice President of Customer Success at Costar Group

Customer Success Rising Star 

They're not far into their customer success careers and are already making an impact. These shortlisted nominees are on track to become the field's next leading figures.

Here's your shortlist:

• Zachary Tempany, Customer Success Manager at TabLogs
• Chinelo Diejomaoh, Senior Customer Success Manager at ComplyAdvantage
• Arose Ahmad Khan, Customer Experience Analyst at Aptean
• Muskan Thakur, Customer Experience Analyst at Aptean

Customer Support Leader of the Year

These leaders champion customer satisfaction from the support side, through advocacy, thought leadership and the impact they have every day.

Here's your shortlist:

• Amanda Harris, Vice President of Customer Support at Airtable
• George Dilthey, Head of Support at Clay
• Kara Seymour, Senior Director of Global Customer Support at Forma
• Kristine Marhilevica, Global Senior Director, Technical Customer Support at Ardoq AS
• Stephane Gonthier, Head of Global Support at Builder.io

Customer Success Team of the Year

For these high-performing teams, collaboration and shared commitment are what drive results for their customers.

Your top three are:

• Notable
• Costar Group
• Dynamic Yield at Mastercard

AI-Fluent Customer Success Innovator

These shortlisted nominees don't just talk about AI. They use it to sharpen health scoring, speed up QBR prep and triage support, with real results to show for it.

Your top four are:

• Dror Sabbag, Vice President of Customer Success at Surecomp
• Mayank Vyas, Technical Account Manager at Yuverse
• Dannah Vaughan, Director of Customer Success at Silverline Solutions
• Javine Tan, Director of Customer Success & Enterprise GTM at Rave.Tech

What's next?

A huge congratulations to everyone who made the shortlist. Getting here is a big achievement in itself.

Announcement date

So, the million-dollar question: when do we find out who's won?

We'll reveal the winners of the Customer Success Awards 2026 during our awards live broadcast on Tuesday, December 1.

Good luck to everyone on the shortlist.