Customer Success Powerhour Bi-weekly virtual meetups

Cristy knew the Ambassador program would give her the opportunity to collaborate, learn, network, and grow as a professional. And we’re pleased as punch to report she’s not looked back since!...

As organizations expand globally, there's a tendency to implement a uniform strategy across diverse markets. But this “copy and paste” approach encounters significant obstacles. In this article, discover strategies for shaping effective global customer success frameworks....

What does Akash Singh of Software AG make of the CSC Ambassador program? Is it worthwhile? What are the perks? We sat down with Akash and he told us exactly what his experience has been......

Do you know what's the key to building a loyal customer base? It's called customer advocacy, and it's a game-changer for businesses worldwide. So, buckle up, and let us tell you all about it....

In this episode, we're joined by Akash Singh about the importance of customer success in go-to-market (GTM) strategy. We discuss driving adoption, navigating compliance and user privacy, evaluating customer success team performance, and aligning CS compensation with GTM culture....

Matt O'Boyle from Intercom shares his insights and strategies for measuring customer success at scale, monitoring forums, collaborating with product marketing and engaging with lower-tier customers....

As the VP of Customer Success at Fluke Reliability, ensuring our customers achieve success with our software is my number one priority. Want to optimize your implementation process for long-term success? Find out how Fluke Reliability did just that....

Customer success is being redefined within organizations globally. This transformation requires a shift in mindset, from reactive support to proactive success management. In this article, unlock the full potential of customer success....

Whether you're building out your customer success team for the first time or looking to take an existing one to new heights, these strategies and principles will help guide you on your journey....

Imagine a world where your most ardent advocates become your most powerful customer success force, effortlessly driving exponential retention and expansion through the sheer power of their enthusiasm....

Feast your eyes on a brand-new customer advocacy framework that empowers customers, shifts from one-sided to mutually beneficial partnerships, and leverages customer-led referrals to drive business growth....

In this episode of the CS School podcast, we're joined by Jess Galenski, Director of Customer Success at Apryse, to discuss how she onboards her new Customer Success Managers to set them, and their future clients, up for success....

Is AI a bit of a mystery to you? Something you’ve seen hyped a lot about on LinkedIn, but you're not too sure how it affects your customer success role. If this is the case, you’re in the right place....

How many times have you thought “Ugh! I wish I'd known that”? While you may have had to earn that knowledge the hard way, sharing it with customer success teams navigating similar challenges could save them countless headaches and missteps....

When it comes to cross-functional collaboration, the journey from recognizing adversarial tensions to fostering a culture of advocacy is both challenging and rewarding. In this article, we share strategies for driving cross-functional alignment....