AI for Customer Support Leaders Report 2026

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Bought an AI tool for your CS team? Here’s how to drive adoption, manage change, and prove ROI, starting in the next 24 hours....

The ability to provide constructive feedback to your team is an important skill that any customer success leader must master if they’re to build and retain a high-performing team....

The ballots have closed and the anticipation is building as we get set to honor the top achievers in customer success at this year's Customer Success Awards....

Don’t let the online noise fool you: in the world of subscription-based businesses, there have never been two more incongruous words than “surprise churn.” We’d wager that when companies “suddenly” lose a customer, it comes down to how they treat renewals....

A single-account planning tool that helps you spot churn risk early and close the gaps before renewal....

Companies simply cannot afford major investments without clear financial justification and expectations of strong returns. The days of gut decisions and "trust-me" pitches are over, particularly in the current economy....

More and more companies are changing tactics when it comes to hiring senior leaders. But what does a fractional VP of customer success do?...

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

We hate to break it to you, but there's no single right answer to how much ARR one CSM should manage. Ask a room of customer success leaders and you'll hear anything from $8M+ per CSM to "we don't use a ratio at all." The gap usually tells you more about the company than about the method....

A structured planning tool that helps support leaders decide where AI should go first and how to measure whether it's working....

Green health scores won't save a renewal if you can't show what the customer got for their money. Here's why signals aren't proof, and three things the best CS teams do to build the value case early....

A simple framework for focusing your data on what drives renewal....

Two career paths dominate CS in 2026. Which one you're building – and whether you know it – will determine how far your skills travel....

Catch up on all main stage sessions from our flagship Customer Success Summit San Francisco 2026....