Customer support

Catch up on all sessions from the likes of Cloudflare, DocuSign, Workday, Microsoft and NetApp....

The future of customer support isn't about choosing between humans or AI. This is what the scare tactics want you to believe. In fact, it's about combining the best of both to create experiences that would have seemed like pure science fiction just a few years ago....

It’s 2025, which means there’s no time for customer support that acts like your local firefighting service. We got together with...

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

It’s unavoidable, AI is reshaping customer expectations. It’s redefining support strategies. And best of all? It’s enabling businesses to scale without sacrificing empathy. Here’s how....

Transform your support strategy with generative AI. Learn how Crestron boosts CX, efficiency, and agent impact without losing the human touch....

How have customer experiences evolved? For years, automated or interactive voice systems have set the bar painfully low, and as a result, customers...

Customer support often goes unnoticed until something goes wrong. Discover how to uncover the hidden gems within customer support....

Let’s say one of your customers is dissatisfied with your product and can’t stop yelling about a software glitch. Or perhaps they’re peeved with their customer experience and want to raise a complaint about the service. So, if you encounter this, what should you do? Let’s unpack that....

Every business encounters customer complaints: they’re an inevitable part of any operation. However, the way these complaints are managed can significantly affect the success of an organization....

Here’s the thing: social media shouldn’t be reserved for marketing teams alone. Sure, using it to promote new products and reach new prospects is important, but social media can be used by customer support teams to ensure multiple touchpoints with the customer base....

From resolving technical glitches and managing emotional customer interactions, customer support is the invisible force that can make or break a company's reputation. For such a pervasive role, it begs the question: what actually is a customer support manager?...

Transform reactive support into proactive relationships. Learn cross-functional collaboration, team enablement, and build a lasting CX impact....

Being able to call 24/7 customer support, irrespective of your timezone might be something we take for granted, but it’s the result of a strategic approach called offshore support....

Empathy is a critical skill. By putting ourselves in the shoes of our customers, customer success managers can better understand frustrations or roadblocks customers may be facing....