Community

Nothing excites us more than celebrating exceptional customer success professionals. This passion fuels everything we do. We’re proud to announce the winners of the 2025 Customer Success Awards....

At Box, community is more than support, it’s a strategic growth engine driving engagement, insight, and impact across the customer journey....

Communities enable customers to interact, share knowledge, and find solutions without needing one-to-one interactions with CSMs....

Not all forms of engagement are created equal. Understanding the distinctions between customer engagement and community engagement is crucial....

Businesses can harness the power of community to scale operations, including your customer success function. Catalyst’s very own Scale CSM, Wes Gibson, talks us through the significance of communities in relation to customer success scale programs....

When you think about the goals of community marketing and customer success teams, it can be difficult to pick apart exactly how they differ. After all, they’re both trying to make the customer as happy as possible, right?...