How much do customer success managers earn in Massachusetts?

Customer success managers (CSMs) in Massachusetts earn a median salary of $88,500 in 2025. This is on par with the U.S. median salary for CSMs, which also stands at $88,500. It is 15% higher than the global CSM median salary, which is $75,000.

Where does this information come from?

The salary data is sourced from the 2024 Customer Success Salary Report, a detailed analysis conducted by Customer Success Collective.

What does a customer success manager do?

Customer success managers play a critical role in helping clients maximize the value of a company's products or services. The role requires a combination of strategic planning, strong communication skills, and proactive issue resolution.

Key responsibilities include:

  • Customer onboarding and training: Assisting new customers in getting started and ensuring they effectively utilize the product or service.
  • Building long-term relationships: Strengthening trust and engagement with customers to enhance retention.
  • Identifying and addressing challenges: Proactively resolving issues before they escalate into significant problems.
  • Driving retention and expansion: Encouraging contract renewals and identifying opportunities for account growth.

As organizations continue to focus on customer satisfaction and long-term engagement, the role of a CSM has become essential to driving business success and customer retention.

Why is this report valuable?

This report, compiled from responses from hundreds of customer success professionals, provides an in-depth look at salary trends by location, experience level, industry, and company size.

For CSMs in Massachusetts, this annual report is an essential tool for benchmarking salaries, negotiating compensation, and planning career advancement. Additionally, it provides insights into how Massachusetts compares to the national landscape, helping professionals make informed career decisions.

Benchmark your salary

Want to know how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024/25 Customer Success Salary Report to discover if you're being compensated fairly.

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