Create and contribute

Each and every month, thousands of CS professionals make their way onto our site. That’s a lot of eyes and exposure for your article.

So, whether you want to write about crafting the perfect onboarding process, running an ultra-efficient advocacy program, best practices when implementing a snazzy new retention strategy, or anything in between, we want to hear more.

If you’ve got the insights, we’ve got the platform. Here’s how to contribute

Step 1: Submit your subject

Before you put your fingers on the keyboard, drop us a line and let us know what you want to write about. Some popular topics include:

• Customer experience
• Customer education
• Leadership
• CS Ops
• Reducing churn
• Customer advocacy
• Driving revenue
• Customer segmentation
• Team structures
• Customer feedback loops
• Building lasting customer relationships
• Measuring success
• Customer onboarding
• Cross-departmental collaboration
• Scaling customer success
• Customer journeys
• Sales-to-customer-success handover
• Product and CS
• AI and automation
• Personalization
• Product engagement
• Health scoring
• Product adoption
• Customer retention
• Driving innovation

Follow the rules

We’re a reasonable bunch and we don’t expect too much, but what we do ask for is:

• Articles to be no shorter than 1,200 words
• Any pictures included to be royalty-free
• A picture to sit with your contributor profile
• A short bio (200 characters or less)

Also, individual contributions shouldn’t promote your company’s products or services. For that sort of stuff, we have sponsorship opportunities. See below for these opportunities!

(Note about AI content) 👇

We will not publish any articles created by a generative AI tool, like ChatGPT. We want expert insights from CS leaders like yourself, so let your voice shine! We’ll happily edit your work, but the bones of it need to be your own words! 😀

Step 3: Submit your work

Fire your content over to Grace in the community Slack channel. Or, if you'd prefer, you can drop us a good old-fashioned email at: contribute@customersuccesscollective.com.

Already published something awesome elsewhere? Not a problem. With custom canonical links, you can still share it with our audience too.

Yawn time for the boring bits…

Image policy

We include images with every post. Stock photography will be chosen by our team and will be posted with your entry unless you have a particular image you wish to use. By including any photos, screenshots, or images, you consent to allow CSC to post this image with proper credit to you and/or the creator.

Link policy

Links in your post should be relevant to the story you’re telling and provide context to your audience. When referring to another article or piece of research, please use proper citations or links to the source material.

Syndication policy

We reserve the right to use any and all contributed content, with credit to any authors, in its entirety or portions for promotional purposes, including in social media, other blogs, or newsletters. CSC may choose to cross-post to Medium, LinkedIn, or other blogging services. Editorial sign-off

Finally, we feature a variety of voices on our website and are generally open to different styles of writing, however, we do ask that you take a look at the website to infer the tone of our articles. We favor a more conversational-style tone.

CSC editors reserve the right to rewrite and cut, copy, change the title of your article, or modify the piece as necessary.