How to Build a Customer Lifecycle That Grows Revenue

A structured daily guide created to help Customer Success Managers (CSMs) stay proactive, organized, and impactful every day....

Catch up on all sessions from our first ever Onboarding & Retention Summit, with insights from the likes of Splunk, LinkedIn, Docusign, Slack and more....

At Box, community is more than support, it’s a strategic growth engine driving engagement, insight, and impact across the customer journey....

As we move through 2025, the landscape of customer success (CS) continues to evolve at a rapid pace.  What originated as a response...

Catch up on sessions from the likes of Salesforce, Atlassian, GoCardless, Financial Times and more....

Let’s say one of your customers is dissatisfied with your product and can’t stop yelling about a software glitch. Or perhaps they’re peeved with their customer experience and want to raise a complaint about the service. So, if you encounter this, what should you do? Let’s unpack that....

A practical guide designed to help you ask smarter, more insightful questions during customer interviews....

If you're preparing for a Customer Success Manager (CSM) interview – whether you're an applicant or a hiring manager – this comprehensive guide will provide valuable insights into the key questions you might encounter or should ask....

Customer success is often inherited, not built, especially when you’re stepping into an existing team. Discover how to lead an inherited CS team....

Customer success leadership is on the rise, and roles like Director of Customer Success are pivotal in shaping company retention strategies, expansion efforts,...

A structured approach for gathering, analyzing, and acting on customer feedback across every stage of the customer journey....

I believe customer success has a crucial – and often underestimated – role in defining and driving GTM strategy. In fact, when CS teams are deeply aligned with the commercial engine of a company, they don’t just support growth, they power it....

Customer success is evolving from a cost center to a growth engine. Here's how GoCardless turned CS into £6.8M in revenue....

Discover how top customer success teams are scaling smarter with AI, expanding impact, and redefining success metrics...

Early in my career as a customer success manager (CSM), I was obsessed with net revenue retention (NRR), customer satisfaction score (CSAT) and...