Customer Success Powerhour Bi-weekly virtual meetups

What happens when your customer's subscription comes to an end? You want to continue that amazing relationship with the customer. This led us to ask, “How should you navigate the renewal process?”...

A strategic framework to get to the root of why people purchase your product....

Collection of follow-up email templates to help CS teams maintain strong relationships with both new and existing customers....

After being made redundant, customer success evangelist, Cristy Rahman, came across Customer Success Collective. Recommended to her by a former colleague, she was looking for new opportunities to network and absorb as much customer success information as possible....

A customer health score is a critical metric but one filled with challenges. How? Well, if you're in an environment with constrained resources, overwhelming data, and escalating pressure to meet objectives....

In the competitive landscape of software deals, customers are no longer satisfied with simply buying a product. In this article, we share the advantages of embedding training and services in software deals....

A comprehensive guide designed to help you develop and optimize your customer success processes....

Your customers and your business won’t be successful if you’re not incorporating metrics into your customer success strategy. There’s no point in customer success if you’re not being analytical and backing up your efforts with data gathered by metrics. Metrics matter, period....

When you’re wanting to scale your customer success function, it can be a nightmare knowing where to focus your attention. Am I mapping the customer journey properly? Do I have enough resources to successfully meet my clients’ needs? My clients are becoming more complex – how do I best serve them?...

In this article, I’m going over the best insights from my interviews with CMOs and marketing leaders on creative cultures, along with some findings from my own research....

The Customer Onboarding Landscape 2023 will be our first investigative look at the process that decides if your customers jump ship or become loyal advocates. But to present this research, we need to hear from you first by completing this short survey....

A strategic guide designed to help customer success teams structure their processes, align with customer goals, and drive better outcomes....

Since late 2022, the world hasn’t quite been the same. For months, ChatGPT was peerless. This changed in March 2023 when the world’s largest search engine entered the game: Google released Gemini (formerly known as Bard)....

When it comes to scaling your SaaS org, which is the better option: outsourcing or in-house? We weigh up the pros and cons right here....

A comprehensive guide designed to help businesses define and maintain a consistent communication style across all platforms....