How to Build a Customer Lifecycle That Grows Revenue

Without the right principles in place, even the most thoughtful lifecycle designs will fall short – and fail to deliver the growth your business needs – if they’re not clear, accountable, and operationalized....

It’s 2025, which means there’s no time for customer support that acts like your local firefighting service. We got together with...

In this episode of the CS School podcast, we're joined by Adam Parsons, Client Success Director at Degreed, where we break down where AI adds real value today, how to experiment with the right tools, and why curiosity and intentionality will separate leaders from laggards....

CSMs are under more pressure than ever to drive revenue, and that pressure isn’t going away. But a lot of CSMs never signed up for that. In fact, some chose CS precisely because it wasn’t sales. So, how do you balance the revenue expectation without becoming another version of sales?...

Catch up on all sessions from the likes of Trellix, Equifax, Bringg, Infor and more....

Catch up on all sessions from the likes of Microsoft, SurveyMonkey, Eightfold, Slack, SAP Concur and more....

The SaaS industry is undergoing a profound transformation. While new customer acquisition has long been the centerpiece of growth strategies, the rising cost...

A strategic tool that helps businesses plan, track, and refine their efforts to attract, convert, and retain new customers....

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

It’s unavoidable, AI is reshaping customer expectations. It’s redefining support strategies. And best of all? It’s enabling businesses to scale without sacrificing empathy. Here’s how....

How can you onboard customers effectively at scale without throwing more people at the problem? The answer lies in a lean, data-driven approach....

Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world.  In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000....

Join hosts Kimberly Ayala and Raymond Otero for an engaging series exploring the fast-changing world of customer experience and customer success....

The strategies, tools, and KPIs high-performing firms are using this year....

Despite its popularity, AI still makes some people nervous, specifically when it comes to their careers. They worry robots will replace them. Or they won’t be able to match the efficiency and productivity of AI, putting their position in jeopardy. But AI isn't about replacing human connection....