Members-only Events Customer Success Summit Denver | April 2025 | OnDemand Catch up on select sessions from our first ever Customer Success Summit Denver and learn from experts from 6Sense, WordPress VIP, BigID and more....
Members-only Customer Success Transforming customer success as your business expands Customer success can’t scale on instinct alone. It takes structure, strategy, and an understanding of where your business is and where it’s going....
Members-only Revenue generation Upselling and cross-selling The pros and cons In my organization, customer success is multiplicitous: a CSM is a product expert and a customer expert; they own renewals and product support; they function as an owner and generator of revenue....
Members-only Customer feedback Product feedback loop template Framework for capturing, organizing, and acting on customer feedback – without letting anything slip through the cracks....
Members-only Revenue generation Customer success-driven expansion your business can’t ignore Expansion isn’t luck, it’s a skill. Learn how top customer success teams run proven plays that drive revenue, earn influence, and prove business impact....
Members-only Customer support Turning customer complaints into product gold dust Every business encounters customer complaints: they’re an inevitable part of any operation. However, the way these complaints are managed can significantly affect the success of an organization....
Members-only Chief Customer Officer A day in the life of an AI-equipped Chief Customer Officer How Gainsight’s CCO, Brent Krempges, powers his day with AI tools and insights that drive customer retention and revenue expansion....
Members-only Reports CX Trends 2025 CX Trendsetters surge ahead of peers with human-centric AI as their advantage....
Members-only AI and automation Why we need to reinvent customer success for the AI era AI is a powerful tool that promises efficiency, insight, and automation. In this article, discover how to balance AI and EI in customer success....
Members-only Product adoption How to drive product adoption Every customer success professional will be acutely aware of how important it is to get customers to use their product. A low-adoption rate is one thing, but unengaged customers left to their own devices may decide to cancel their subscription....
Members-only Customer experience The power couple: AI + humans for smarter customer service Learn how AI can assist customers and human agents, enhancing customer service through improved accuracy and faster resolution times....
Members-only Revenue generation How to drive renewal rates and smash expansion targets Hitting high renewal rates and driving consistent expansion in customer success isn’t easy. With economic pressure mounting and resources tightening, CS leaders are being asked to do more with less – all while keeping customers happy and growing revenue....
Members-only Templates and frameworks Executive Business Review (EBR) template A structured framework designed to help CS and account management teams conduct impactful, data-driven executive meetings with clients....
Members-only CS careers How much do customer success managers really earn? CSM salaries REVEALED Thinking about a career in customer success? Wondering how much CSMs really make? Well some CS pros are earning over $250K annually!...
Members-only Leadership How to ingrain a human-first approach in your workplace Prioritizing genuine human interactions can be challenging. In this article, discover how to build strong relationships with colleagues and customers....
