How to Build a Customer Lifecycle That Grows Revenue

If we, as CS leaders, want to shape decisions at the top, we need to move beyond retention and satisfaction metrics. We must speak the language of business, anticipate outcomes, and connect our insights to the company’s core strategy....

Why are we even having a conversation about "getting a seat at the table"? Here's what I'd hazard a guess at: in customer success, we're very helpful people and maybe too busy focusing on the jobs we have to do for our customers that we don't focus enough on advocating for our own careers....

It's no longer enough to offer a great product; you must clearly and consistently demonstrate exceptional value....

The ballots have closed and the anticipation is building as we get set to honor the top achievers in customer success at this year's Customer Success Awards....

a user experience (UX) measurement model to help teams evaluate the quality of their product experience by focusing on key user-centered metrics....

A practical guide to deliver enterprise-level customer success on a startup budget using smart workflows, integrations... and your existing CRM....

In this episode of The Daily Standup Live, host Dillon Young sits down with Donnovan Simon, VP of Client Success at Blackline Safety, live from the Customer Success Collective Summit in New York City....

Customer segmentation is more than just categorizing clients into who’s paying the most per annum; it's about their diverse needs, aligning services accordingly, and crafting personalized success pathways....

Master post-sale relationships. Use this 30/60/90-day plan, 10/25/100 outreach method to retain clients and grow ARR....

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

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