Members-only Collaboration Why your customer success and product teams need to effectively communicate to elevate the customer experience In the fast-paced world of customer-centric businesses, the symbiotic relationship between Customer success and product management teams is not just a nice to have; it's a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments....
Members-only Collaboration How customer success teams can develop key cross-functional relationships Let’s clear something up first and foremost: establishing a customer success team goes way beyond hiring the right people. Building an efficient and successful customer success team is about identifying and nurturing the right relationships with your cross-functional partners....
Members-only Collaboration How to scale a customer success and support dream team At LinkedIn, we try to optimize for touch points that happen across and within different teams, as well as investments in productivity, systems, and tools to help us scale more efficiently over time....
Members-only Membership content Why sales skills need to be a part of every CSM's toolkit I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit....
Members-only Collaboration The complete guide to customer support, customer success and product development “Just input the API key into the POST API field, delete all of the HTML lines above it, and hit refresh,” the support agent said. “Excuse me, W H A T?” I hollered into the phone. Doesn’t that sound like every customer service call EVER?...
Members-only Membership content Customer success and cross-departmental collaboration We all know that effective collaboration is the key to success in any organization. However, sometimes collaborating across departments is easier said than done....
Members-only Customer success strategies Actionable advice for customer success mutual engagement plans Mutual engagement plans provide concrete and quantifiable evidence of all the work you and your stakeholders have been able to accomplish – even better if they’re led by customer success....
Members-only Collaboration Why you should align your customer success, marketing and sales teams Customer success is preoccupied with nurturing its current customers, rather than seeking out new customers. While being distinct with different objectives, there is an intersection between customer success, marketing and sales: they’re all customer-centric fields....
Members-only Collaboration How to improve your customer communications Strong customer communication isn’t just nice to have – it’s a must for business success. Discover 14 ways to improve your customer communications....
