Collaboration

Customer Success Managers are a company's soldiers on the frontline of customer interactions. It'll come as no surprise that having this unique ear to the ground makes them ideally positioned to identify areas for driving revenue and expanding accounts....

Do you ever wonder how the intricate elements of customer success impact your go-to-market (GTM) strategy? Understanding this relationship is crucial for businesses aiming to enhance customer engagement and drive growth....

Connection is important – it stems from a desire to understand one another. Learning your colleagues’ goals, how they’re measured, and what’s most important to them is going to be key to getting what you want. And the same applies to you....

In the fast-paced world of customer-centric businesses, the symbiotic relationship between Customer success and product management teams is not just a nice to have; it's a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments....

Let’s clear something up first and foremost: establishing a customer success team goes way beyond hiring the right people. Building an efficient and successful customer success team is about identifying and nurturing the right relationships with your cross-functional partners....

At LinkedIn, we try to optimize for touch points that happen across and within different teams, as well as investments in productivity, systems, and tools to help us scale more efficiently over time....

I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit....

“Just input the API key into the POST API field, delete all of the HTML lines above it, and hit refresh,” the support agent said. “Excuse me, W H A T?” I hollered into the phone. Doesn’t that sound like every customer service call EVER?...

To create a seamless experience, it is crucial to integrate customer success with tech support through a unified ticketing system. This integration ensures that support issues feed into long-term customer profiles, improving ongoing service and customer satisfaction....

We all know that effective collaboration is the key to success in any organization. However, sometimes collaborating across departments is easier said than done....

Mutual engagement plans provide concrete and quantifiable evidence of all the work you and your stakeholders have been able to accomplish – even better if they’re led by customer success....

Customer success is preoccupied with nurturing its current customers, rather than seeking out new customers. While being distinct with different objectives, there is an intersection between customer success, marketing and sales: they’re all customer-centric fields....

Strong customer communication isn’t just nice to have – it’s a must for business success. Discover 14 ways to improve your customer communications....