Members-only Membership content Why sales skills need to be a part of every CSM's toolkit I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit....
Members-only Collaboration The complete guide to customer support, customer success and product development “Just input the API key into the POST API field, delete all of the HTML lines above it, and hit refresh,” the support agent said. “Excuse me, W H A T?” I hollered into the phone. Doesn’t that sound like every customer service call EVER?...
Members-only Membership content Customer success and cross-departmental collaboration We all know that effective collaboration is the key to success in any organization. However, sometimes collaborating across departments is easier said than done....
Members-only Customer success strategies Actionable advice for customer success mutual engagement plans Mutual engagement plans provide concrete and quantifiable evidence of all the work you and your stakeholders have been able to accomplish – even better if they’re led by customer success....
Members-only Collaboration Why you should align your customer success, marketing and sales teams Customer success is preoccupied with nurturing its current customers, rather than seeking out new customers. While being distinct with different objectives, there is an intersection between customer success, marketing and sales: they’re all customer-centric fields....
