Members-only Leadership & strategy An ex-sales perspective on creating a customer success team I consider myself a reformed salesperson. That’s not to disparage sales, but I always wanted a little bit more, so after nine years in sales, I made the leap into customer success (CS). Since then, I’ve had incredible opportunities to build CS teams from the ground up....
Members-only Membership content Why sales skills need to be a part of every CSM's toolkit I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit....
