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Customer Success Collective Accredited Courses and Certifications

Get Sales Enablementcertified

Built with leading customer success experts from orgs like LinkedIn, Microsoft, Google, AWS, and more, our CS certifications are nothing short of world-class.

Our courses are based on real-life experiences, practical implementation, and actionable learnings you can apply tomorrow.

Built and trusted by experts at

The ultimate customer success framework

From goal-setting to upselling, onboarding to engagement, this framework guides every stage of customer success.

Build loyalty, fuel growth, and master your customer journey.

Get the framework

Build

Lay the foundation for success by setting clear goals, understanding customers, and building effective processes to support and educate them.


  • Goal setting
  • Customer research
  • Tech adoption
  • Process design
Get the framework

Onboard

Create lasting first impressions through tailored, engaging onboarding experiences, using interactive tools and live sessions to foster relationships.


  • Seamless handoffs
  • Product tours
  • How-to guides
  • Live onboarding
Get the framework

Engage

Foster loyalty through tailored, meaningful interactions. Keep conversations alive with active listening, multichannel strategies, and advocacy programs.


  • Multichannel communication
  • AI personalization
  • Advocacy loops
  • Community building
Get the framework

Monitor

Track key metrics to understand customer needs, improve satisfaction, and proactively address challenges for sustained engagement and growth.


  • Usage metrics
  • Feedback loops
  • NPS analysis
  • Health scores
Get the framework

Grow

Fuel growth through upselling, cross-selling, and innovation. Empower customers to achieve more, strengthening partnerships and expanding value.


  • Upsell strategies
  • Cross-sell tactics
  • Referrals and advocacy
  • Feedback-driven expansion
Get the framework Back to start

Get this certification plus 11 others with Pro+ membership

Looking for lifelong L&D support? Discover how our Pro+ memberships stack up against our individual courses to find the best value for your investment.

Pro+ Membership

$167/month (billed annually)

Annual subscription with access to every certification, a yearly Summit, workshops, templates, mentors, members-only events, and more.

  • 25+ certifications (incl. updates and future releases)
  • Complimentary access to 1x PMM Summit every year
  • Live workshops every month
  • Exclusive content
  • 100+ templates and frameworks
  • 500+ hours of On-demand video content
  • PMM mentors
  • Members-only events and community
  • PMM learning paths and toolkits
  • Ungated access to industry reports
Subscribe to Pro+

Individual certification

$500-$1,299 One off payment

One-off payment and lifetime access to this accredited certification.

  • Lifetime access to all certification content
  • Access to all future certification updates
  • Official certification if you pass the exams

What you’ll get with Pro+ membership

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25+ product marketing certifications

A suite of accredited courses designed to develop your skillset, refresh your knowledge, fuel you with ideas, and advance your career.

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In-person summit ticket (RRP $1,295)

Keep up-to-date with industry trends and the latest thinking, grow your network, and mingle with leading PMMs from Google, LinkedIn, Amazon, TikTok & more.

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Members-only workshops & events

Non-stop, cohort-based learning opportunities with your peers. From collaboration to KPIs, learn, discuss, and debate all the essential PMM topics.

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100+ templates & frameworks

Get the peace of mind of working from tried and tested frameworks, streamline your day-to-day, and head into your next project with complete confidence.

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PMM mentor program

Empower your personal and professional development, identify and fill soft and hard skills haps, and achieve your career goals - quicker.

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500+ hours of on-demand footage

Catch-up on every single PMM event - past and future - whenever you want, wherever you want. First-hand insights from Meta, IBM, Microsoft, & more await.

Benchmark yoursales enablement skills

Share your experience in each of five key sales enablement competencies and we’ll give you a tailormade framework that’ll tell you your strengths and pinpoint opportunities for professional growth.

Take SEC IQ test

Customize the way you want to learn

On-demand

Learn at your own pace.

  • 100% OnDemand curriculum
  • Practical workshop activities
  • Optional live weekly workshops forevermore
  • Exams interspersed throughout
  • Get async answers to your questions
On-demand

Live virtual

Upskill virtually alongside your peers.

  • Pick between part- and full-time programs
  • Live instructor leading you through the curriculum
  • Breakout activities
  • Live Q&A sessions with your expert instructor
  • Cohort-led learning
  • Optional live weekly workshops forevermore
Live virtual

In-person

Get certified in a single day, in-person.

  • Meet your instructor in-person
  • Learn and interact with a class full of students
  • Interactive breakout activities
  • Live Q&A sessions with your expert instructor
  • Lunch and refreshments provided
  • Optional live weekly workshops forevermore
  • Network with your cohort afterward
  • Walk away certified after just one day
In-person