Trusted ratings from:
4.5
Why get customer success certified?
As customer success matures, staying ahead requires more than just experience. When you invest in your professional development, you’re making a commitment to your future, and continuous learning. It’s the only way you’ll deliver those exceptional customer experiences that will advance your career.
Certifications aren’t vanity metrics; they set you apart in a hyper-competitive market, ensuring you’re equipped with the latest strategies, best practices, and frameworks to drive impact.
$2,000
amount more certified CSMs earn
600+
CSMs pick CSC to get certified
89%
would recommend CSC certifications
Understand and apply the A-Z of customer success
From onboarding and retention to churn analysis and key metrics, this certification covers every aspect of customer success. Master the fundamentals, gain real-world insights, and turn theory into action with expert-led training designed to accelerate your customer success career.
Core is right for you if you’re…
Looking to transition into the industry.
Core will help you build a strong foundation in CS best practices.
New to CS and eager to learn.
It’ll allow you to develop essential skills for retention and growth.
An experienced CSM looking for a refresher.
You’ll gain a CDP-accredited certification to stand out amongst your peers.
Excel in core customer success competencies
Take your customer success expertise to the next level with in-depth certifications covering retention, onboarding, segmentation, engagement, data analysis, and more.
Built on proven frameworks, real-world case studies, and practical strategies, these certifications provide the insights and tools needed to refine your approach, drive impactful change, and advance your career with confidence.
Our Advanced certifications are right for you if you are…
A CSM with 2+ years’ experience.
Our Advanced certifications go deep, so having a solid grasp of customer success fundamentals will help you get the most out of them.
Looking to specialize.
These Advanced certifications provide the expertise and frameworks needed to refine your skills and carve out a specialized career path.
Looking for a fresh perspective.
…Or maybe it’s time to rethink your current approach. CS is evolving, and there are always new strategies to explore and implement.
Become a stronger leader
Created by customer success leaders for customer success leaders, these courses equip you with the strategic, operational, and interpersonal skills needed to lead with confidence.
From executive influence to team development, you’ll gain insights from industry veterans at top companies like LinkedIn, Intercom, and Stripe.
Leadership is right for you if you’re…
An aspiring customer success leader.
Identify the skills and strategies needed to transition into a leadership role and accelerate your career.
A new customer success leader.
Get the frameworks and insights to maximize your leadership impact and drive meaningful change.
An established customer success leader.
Learn from proven leadership strategies that will help you influence, innovate, and lead with confidence.
Benchmark your customer success competencies.
Let us know your experience in key customer success competencies and we'll give you a tailormade framework to lean in on your strengths and identify opportunities for professional growth.
“It’s an excellent course covering the core concepts of customer success, and no doubt will be valuable to both those new to the career and more experienced people looking to reinforce and expand their knowledge.”
Tony Hauxwell
Head of Customer Success
"This course is absolutely brilliant! The beauty stands in the simplicity of the language used, the friendliness of the tone and in how many deep and fundamental truths are in here. All topics are explored in depth and with tangible examples and how-to's."
Sara Arecco
Head of Customer Success
This was brilliant and the material was super focused on how to become a better leader in the CS function.
Vyshnavi Kamesh
Director of Marketing
Benefits of being certified
- Advance your career: Build new skills, solve challenges, and gain fresh industry insights.
- Boost your credibility: Strengthen your reputation and position yourself as a customer success expert.
- Get noticed: Stand out to employers with a globally recognized certification.
Our certifications are built and taken by customer success leaders at:
Upskill your entire customer success team
Close the knowledge gaps and get your team singing from the same hymn sheet with full-team certification. Let’s chat about group rates – book a call today!
Why choose CSC?
Window shopping course providers? Find out why thousands of customer success professionals choose CSC for leveling up their careers…
- Our certifications are built by seasoned customer success professionals who've been in the trenches and know what works.
- Real-world lessons are packed with proven strategies, so you walk away with skills you can actually use.
- Learning is powered by insights from hundreds of professionals, not just one person's narrow perspective.
.jpg?v=2cb5001890)
Our stats
alumni
certifications
would recommend CSC
Trustpilot rating
Your instructor, Chris Tran
Senior Product Marketing Manager, AWS
A tenured product marketing voice, Holly brings expertise across go-to-market strategy, messaging, positioning, and stakeholder management. While working in new application development at Amazon Web Services (AWS), Holly also delivers thought-provoking ideas for GTM strategy in workshops, lectures, and two podcasts.
