How much do customer success managers earn in the United Kingdom?

Customer success managers (CSMs) in the United Kingdom earn a median salary of $52,937 in 2025. This is 29.4% lower than the global median salary for CSMs, which stands at $75,000.

Where does this information come from?

The salary data is drawn from the 2024 Customer Success Salary Report, a detailed study conducted by Customer Success Collective.

What does a customer success manager do?

Customer success managers play an essential role in ensuring clients gain maximum value from a company’s products or services. The role requires a mix of strategic thinking, interpersonal skills, and proactive issue resolution.

Primary responsibilities include:

  • Onboarding and training: Helping new customers get started with the product and ensuring a smooth transition.
  • Building strong client relationships: Establishing trust and maintaining engagement to drive long-term success.
  • Identifying and addressing challenges: Proactively resolving issues before they impact the customer experience.
  • Focusing on retention and expansion: Supporting contract renewals and discovering growth opportunities within existing accounts.

As companies place greater importance on customer satisfaction and long-term engagement, the CSM role has become an integral part of revenue growth and client retention strategies.

Why is this report valuable?

This report, based on insights from hundreds of customer success professionals, provides a comprehensive overview of salary trends. It analyzes key factors such as experience level, location, industry, and company size to give a detailed understanding of compensation variations.

For CSMs in the UK, this annual report acts as a crucial benchmarking tool, aiding in salary negotiations, career planning, and professional development. Additionally, it offers a global perspective on compensation trends, helping professionals evaluate how their salaries compare across different regions and industries.

Benchmark your salary

Want to know how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024/25 Customer Success Salary Report to discover if you're being compensated fairly.