How much do customer success managers earn in London?

Customer success managers (CSMs) in London earn a median salary of $55,400 in 2025. This is 4.7% higher than the UK median salary for CSMs, which stands at $52,937.

Where does this information come from?

The salary data is sourced from the 2024 Customer Success Salary Report, an industry-wide analysis conducted by Customer Success Collective.

What does a customer success manager do?

Customer success managers are essential in helping customers achieve their goals using a company’s products or services. The role requires strong relationship-building skills, strategic thinking, and proactive problem-solving.

Key responsibilities include:

  • Onboarding and training: Assisting new customers with setup and guiding them through best practices.
  • Fostering strong relationships: Maintaining engagement and ensuring long-term customer satisfaction.
  • Identifying and solving challenges: Proactively addressing issues to improve customer experience.
  • Retention and growth strategies: Encouraging contract renewals and exploring expansion opportunities.

As companies continue to focus on customer retention, CSMs play a crucial role in maintaining satisfaction and driving revenue growth.

Why is this report valuable?

This report, based on data from hundreds of customer success professionals, provides an in-depth look at salary trends across different experience levels, locations, industries, and company sizes.

For CSMs in London, this annual report serves as a key benchmarking tool for salary negotiations, career planning, and professional development. Additionally, it offers insights into how London salaries compare to national averages, helping professionals understand their market positioning and make informed career decisions.

Benchmark your salary

Curious about how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024 Customer Success Salary Report to fully understand the nuances of customer success compensation.

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