How much do customer success managers earn in Ireland?

Customer success managers (CSMs) in Ireland earn a median salary of $32,700 in 2025. This is 56.4% lower than the global median salary for CSMs, which is $75,000.

Where does this information come from?

The salary data is sourced from the 2024 Customer Success Salary Report, a detailed study conducted by Customer Success Collective.

What does a customer success manager do?

Customer success managers play a crucial role in ensuring customers achieve success with a company’s products or services. The role requires a combination of strategic thinking, interpersonal skills, and a proactive approach to problem-solving.

Key responsibilities include:

  • Onboarding and training: Assisting new clients with product setup and helping them maximize the benefits of the service.
  • Developing strong customer relationships: Engaging with customers to build long-term trust and ensure satisfaction.
  • Anticipating challenges: Identifying and addressing potential customer concerns before they become major issues.
  • Driving retention and growth: Supporting renewal efforts and discovering opportunities for expansion within customer accounts.

With companies increasingly emphasizing customer retention and long-term value, the CSM role has become a critical function in many organizations.

Why is this report useful?

This report is compiled from responses from hundreds of customer success professionals, offering an in-depth analysis of salary trends. It explores key variables such as location, industry, experience level, and company size to provide a comprehensive understanding of compensation patterns.

For CSMs in Ireland, this annual report serves as a valuable tool to benchmark salaries, negotiate compensation, and plan career growth effectively. Additionally, it provides insights into global salary trends, helping professionals understand how their earnings compare across different regions and industries.

Benchmark your salary

Want to know how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024/25 Customer Success Salary Report to discover if you're being compensated fairly.

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