How much do customer success managers earn in India?

Customer success managers (CSMs) in India earn a median salary of $27,700 in 2025. This is 63.1% lower than the global median salary for CSMs: $75,000.

Where does this information come from?

The salary data is sourced from the 2024 Customer Success Salary Report, a comprehensive study conducted by Customer Success Collective.

Customer Success Salary Report

What does a customer success manager do?

Customer success managers play a key role in ensuring that clients derive maximum value from a company's products or services. The position requires a mix of strategic thinking, strong communication skills, and proactive problem-solving abilities.

Key responsibilities include:

  • Onboarding and training: Helping new customers get started and understand how to use the product or service effectively.
  • Relationship management: Building trust and long-term engagement with clients to improve retention.
  • Problem-solving and support: Identifying potential roadblocks and addressing them before they impact the customer experience.
  • Retention and growth strategies: Working to secure contract renewals and identifying expansion opportunities within existing accounts.

As businesses prioritize customer satisfaction and long-term value, the CSM role has become crucial for driving revenue and maintaining customer relationships.

Why is this report important?

This report is based on insights from hundreds of customer success professionals, offering a detailed look at compensation trends across various experience levels, locations, industries, and company sizes.

The annual report is a valuable tool for CSMs, helping them benchmark their salaries, negotiate better compensation packages, and plan their career paths effectively. Additionally, it sheds light on global salary trends, offering a broader perspective on how compensation varies across different regions and industries.

Benchmark your salary

Want to know how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024/25 Customer Success Salary Report to discover if you're being compensated fairly.

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