How much do customer success managers earn in Illinois?

Customer success managers (CSMs) in Illinois earn a median salary of $72,500 in 2025. This is 18.8% lower than the U.S. median salary for CSMs, which stands at $88,500, and 3.3% lower than the global median for CSM salaries.

Where does this information come from?

The salary data is based on insights from the 2024 Customer Success Salary Report, a comprehensive analysis conducted by Customer Success Collective.

What does a customer success manager do?

Customer success managers play a crucial role in ensuring customers achieve success with a company’s products or services. The position demands strategic problem-solving, strong relationship management, and proactive engagement.

Key responsibilities include:

  • Customer onboarding and education: Helping new clients get started and guiding them through the product’s capabilities.
  • Building strong relationships: Establishing trust with customers to ensure long-term satisfaction and loyalty.
  • Proactively addressing challenges: Identifying potential problems and resolving them before they impact customer experience.
  • Retention and growth strategies: Driving contract renewals and identifying expansion opportunities within accounts.

With companies prioritizing long-term customer engagement, the role of a CSM is increasingly recognized as vital to sustaining business growth and customer retention.

Why is this report valuable?

This report, compiled from responses from hundreds of customer success professionals, provides an in-depth look at salary trends across different factors such as industry, experience level, location, and company size.

For CSMs in Illinois, this annual report is a crucial resource for salary benchmarking, career planning, and professional development. It also highlights how Illinois salaries compare to national trends, equipping professionals with the insights needed to make informed career decisions.

Benchmark your salary

Curious about how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024 Customer Success Salary Report to fully understand the nuances of customer success compensation.

Being paid your worth?