How much do customer success managers earn in France?

Customer success managers (CSMs) in France earn a median salary of $60,000 in 2025. This is 20% lower than the global median salary for CSMs, which stands at $75,000.

Where does this information come from?

The salary data is sourced from the 2024/25 Customer Success Salary Report, an in-depth study published by Customer Success Collective.

What is the role of a customer success manager?

Customer success managers play a vital role in helping customers achieve their desired outcomes with a company's products or services. The position requires a blend of strategic thinking, relationship management, and proactive problem-solving skills.

Typical responsibilities include:

  • Customer onboarding and training: Helping new clients with initial setup and ensuring they can use the product or service effectively.
  • Building strong relationships: Establishing trust and loyalty with customers to support long-term retention.
  • Proactive issue resolution: Identifying and addressing potential challenges before they impact the customer experience.
  • Retention and growth: Encouraging contract renewals and identifying opportunities for business expansion.

As companies increasingly focus on customer satisfaction and long-term value, the role of a CSM has become essential for revenue growth and client retention.

Whether you are new to the field or looking to progress in your career, understanding salary trends is crucial for making informed career decisions.

Why is this report valuable?

The report is compiled from responses of hundreds of customer success professionals and offers an in-depth analysis of salary trends. It explores key factors such as experience level, location, industry, and company size to provide a comprehensive view of compensation patterns.

This annual report is an invaluable resource for CSMs, providing benchmarks that support salary negotiations and career planning. Additionally, it offers insights into global trends, highlighting how roles, regions, and industries influence compensation levels.

Benchmark your salary

Want to know how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024/25 Customer Success Salary Report to discover if you're being compensated fairly.

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